Description
When P1 or P0 incidents are raised, you will provide support coverage, coordinating both IS&T problem-solving functions as well as in-the-moment business recovery tactics simultaneously. You will host recurring reviews with business partners, product owners, and technical teams, focusing on recent incidents and projects, while driving change to build additional fault tolerance within our tools and systems. Your exceptional analytical skills will support proactive identification of issues before being reported by our business partners or customers. RESPONSIBILITIES: - Deepen subject matter expertise through personal and professional development and in-the-moment support experiences - Participate in cross-functional project teams by representing ROPS and sharing your technical expertise to implement new solutions and enhance existing solutions - Build and maintain productive working relationships with internal customers and business partners - Apply data analytical skillset to identify emerging trends and to deliver operational improvements (reduced incident occurrence, decreased ticket duration, etc) - Create and distribute leadership and executive level summaries for high priority incidents
Minimum Qualifications
Preferred Qualifications
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