Job Description

AT&T Customer Service Representative (On-Site Position)

Are you ready to take on a role that allows you to directly engage with customers, provide exceptional service, and develop valuable skills in sales and customer service? We’re looking for motivated and customer-oriented individuals to join our team as AT&T Customer Service Representatives ! This is an on-site, customer service and sales-based position where you’ll be working face-to-face with customers, addressing their needs, and promoting relevant products to enhance their experience.

As an entry-level representative, you’ll receive hands-on training across a variety of areas, including customer service, account support, retail, and outside sales. Our goal is to develop well-rounded team members who are confident in managing tasks and taking initiative within a fast-paced environment. We’re committed to fostering growth, so you can expect plenty of opportunities for career advancement as you demonstrate your dedication and strong work ethic.

This role is not a call center position – it’s an exciting opportunity to build direct relationships with customers and provide tailored solutions to meet their needs.

Key Responsibilities:

• Client Engagement: Build and maintain strong relationships with clients by delivering exceptional customer service and promoting AT&T products to local businesses.
• Product Education & Sales: Educate customers on the benefits of AT&T products and services, making thoughtful recommendations to improve their operations.
• Account Management: Serve as the primary point of contact for new and existing clients, addressing inquiries and resolving account issues.
• Troubleshooting & Problem Resolution: Identify client challenges and resolve account-related issues with solutions that align with their business goals.
• Upselling & Cross-Selling: Identify opportunities to enhance client value by offering relevant products and services.
• Collaborative Teamwork: Partner with the sales team to suggest improvements that drive sales and customer satisfaction.

Qualifications:

• Strong customer service and sales skills with a passion for helping others.
• Excellent organizational skills and the ability to multitask in a dynamic environment.
• Professional communication skills, comfortable interacting with clients and all levels of management.
• Self-starting attitude with the ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and fast-paced work demands.

Benefits:

• Weekly pay, every Friday.
• Performance-based bonuses on a weekly and quarterly basis.
• Paid training and ongoing professional development opportunities.
• Company-sponsored travel experiences.
• Clear career advancement pathways, with opportunities for management roles.
• Dynamic and supportive work environment focused on growth and teamwork.

 

Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Shift: Day shift, Monday - Friday
Work Location: In person (on-site)

Job Tags

Weekly pay, Full time, Local area, Shift work, Day shift, Monday to Friday,

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