Job Description
Job Summary Gathers requirements using a variety of techniques, including observation, interviews, surveys, questionnaires, and conducting focus groups. Analyzes, classifies and documents project scope and business requirements, and identifies and clarifies functional requirements using conceptual and logical processes. Maintain continuous communication between business and Centralized Services contact center sites, create and deliver best in class services and processes that effectively deliver value. Collaborate with corporate business partners after identification of root cause to drive improvements for the field and customer experience. Partner to present and create new processes to assigned lines of business that include execution, cost, ROI and forecasted impact (cost, savings, revenue NPS). Lead implementation of new lines of business into contact centers, to include project management oversight, to ensure smooth execution and delivery.
Job Responsibilities - Gathers and documents client requirements; helps identify desired results and provides an understanding of the opportunity or problem.
- Reviews high level test plans, business and system requirements based on quality assurance plans.
- Gathers and documents functional requirements from business requirements, including page specs and use cases where needed.
- Assists in scope definition and managing initiatives from definition through implementation, providing necessary updates and communications to stakeholders.
- Provides basic end-user support in post-deployment phases, and supports the assessment and evaluation feedback process to ensure that the requirements necessary to correct issues are addressed.
- Understands and identifies the correct resources to help define and validate both requirements and specifications.
- Helps identify opportunities for improving efficiency of application portfolio and associated business processes.
- Interfaces with stakeholders to answer routine application and requirements questions. Escalates the more complex questions, but follows up for resolution.
- Works with business owners and operations to review suggestions, system enhancements and production issues.
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 175-year heritage of caring for communities.
A trusted, global innovator in retail pharmacy with approximately 12,500 locations across the U.S., Europe and Latin America, WBA plays a critical role in the healthcare ecosystem. Through dispensing medicines, improving access to pharmacy and health services, providing high quality health and beauty products and offering anytime, anywhere convenience across its digital platforms, WBA is shaping the future of healthcare in the thousands of communities it serves and beyond.
WBA employs approximately 311,000 people, with a presence in eight countries and consumer brands including: Walgreens, Boots, Duane Reade, No7 Beauty Company and Benavides. The Company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. In fiscal 2024, WBA scored 100% on the Disability Equality Index for disability inclusion.
More Company information is available at .
Basic Qualifications
- Bachelor's Degree or High School Diploma/GED and at least 3 years of experience in retail or mail pharmacy.
- Ability to elicit requirements from business owners through a variety of methods and to document requirements clearly and concisely for stakeholders.
- Ability to identify qualitative and quantitative indicators for success.
- Experience with requirements specification and development: process/functional requirements definition methods, JAD/RAD sessions, use case development, and process flow diagrams.
- Outstanding written and verbal communication skills.
- Excellent presentation skills.
Preferred Qualifications
- Bachelor’s Degree and at least 2 years of experience working on large-scale technology projects OR a High School Diploma/GED and at least 5 years of experience in retail or mail pharmacy.Bac
- Bachelor’s Degree in Computer Science.
- Knowledge of technical design processes and models.
- Knowledge of processes to validate that the requirements have been met.
- Experience with Agile and continuous improvement methodologies (Lean Six Sigma).
- Experience using consulting skills and developing client relationships.
- Experience using analytical skills, tools and techniques to investigate information and to draw conclusions.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience working with virtual teams.
- Bachelor's Degree in Computer Science.
We will consider employment of qualified applicants with arrest and conviction records.
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Job Tags
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