Job Description

Chat and Email Support Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. 

As a Chat and Email Customer Support Advocate, you will handle customer inquires. You'll follow set guidelines to respond quickly and accurately to customer questions and concerns. You'll also stay informed about updates through regular training and communication. Your main goal is to provide smooth and efficient service to our customers. 

Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT 

Why You Should Join Us

• $17/H
• No outbound communications or voice calls.  Chat and email only!
• Join a supportive community focused on engagement and recognition
• Internal growth opportunity, 84% of our management team is promoted from within
• Hands-on paid classroom-style training, as well as ongoing job specific training 
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses

What We Are Looking For

• Must legally be able to work in the US 

• Must be at least 18 yrs of age 

• Highschool diploma or equivalent  

• The flexibility to work various shifts, including evenings and weekends 

• Must pass a background check 

Key Skills

• Strong verbal and written communication skills 

• Ability to multitask and navigate between screens efficiently while assisting customer 

• Critical thinking, Strong problem-Solving, Empathy, Adaptability and Reliability 

• Document interactions, escalate issues with empathy to enhance customer experiences. 

• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals. 

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation. 

Military Friendly 

Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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