Computer Support Technician Job at Northwest Iowa Community College, Sheldon, IA

Y1Brc1ZWN0pob3E1NUNERUh3Yko0T1NhZUE9PQ==
  • Northwest Iowa Community College
  • Sheldon, IA

Job Description

Computer Support Technician Location Sheldon, IA :

DIVISION: Technology and Information Services

SUPERVISOR: Director, Technology and Information Services

BASIC FUNCTION: Full time position. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user needs and requests.

QUALIFICATIONS: Required - Associate Degree in Applied Computer Technology or equivalent experience. Knowledge of PC software.

Preferred - Associate Degree in Applied Computer Technology and 3 to 5 years experience in customer service.

DESIRED QUALITIES AND CHARACTERISTICS: 1. Excellent communication skills. 2. Ability to install and maintain PCs. 3. High degree of confidentiality. 4. Must have good customer service communication skills and knowledge of commonly used concepts, practices, and procedures in PC support and customer service.

DUTIES/RESPONSIBILITIES:

Position Objective 1. Provide quality support and services to employees and students for I.T. systems, services, and advanced function and features support for Microsoft Office Products as well as other software products deemed critical to Northwest Iowa Community College (NCC).

Nature and Scope 1. Responsible for imaging and deployment of all types of college computers. 2. Provide support for all college peripherals (scanners, printers, MFPs, etc.) 3. Provide support for all classroom technology. 4. Assist all NCC employees in the proper and efficient business functionality for installed desktop software. 5. Responsible for supporting all upgrades issued by the Technology and Information services department. 6. Develop, communicate, and distribute answers to frequently asked question through the ticketing system and analyze call ticket knowledge database for training issues and requirements. 7. Responsible for obtaining quotes and purchasing for the technology requirements of NCC. 8. Obtain, monitor, and maintain all software license agreements. 9. Assist entire Technology and Information Services department staff as needed.

WAGE/SALARY RANGE: Salary dependent upon experience and education. APPLICATION CLOSING DATE: Applications accepted until the position is filled; review of applications to begin immediately. ANTICIPATED EMPLOYMENT DATE: When filled

Job Tags

Full time, Immediate start,

Similar Jobs

Zero Max Inc

OTR Class A CDL Team Driver Job at Zero Max Inc

 ...communication Requirements:~1 year OTR experience ~ Valid CDL and medical card ~ Must pass Drug & Road test ~ Ability to drive safely, irrespective of the weather or time of day. Please call or text us at (***) ***-**** for more details. or Apply online... 

MileHigh Adjusters Houston Inc

Independent Insurance Claims Adjuster in Saint Michael, Minnesota Job at MileHigh Adjusters Houston Inc

IS IT TIME FOR A CAREER CHANGE? INDEPENDENT INSURANCE CLAIMS ADJUSTERS NEEDED NOW! Are you ready to embark on a dynamic and in-demand career as an Independent Insurance Claims Adjuster? This is your chance to join a thriving industry with endless opportunities for...

Turner Staffing Group

Maintenance Technician- Mining Job at Turner Staffing Group

 ...Turner Staffing Group - Maintenance Technician Do you love mining? Do you think differently? Are you ready to define the future of this industry? We've been waiting for you! Turner Staffing Group is committed to changing the way mining companies do business. We develop... 

YMCA Southcoast

Administrative Assistant Job at YMCA Southcoast

 ...Assists with the Management of the association childcare afterschool and camping adjustment process. State billing in conformity with YMCA internal controls, state regulations and generally accepted billing practices. This is a part-time position, 15-20 hours per week.... 

Oath Services

Appliance and Refrigeration Repair Technician Job at Oath Services

 ...Job Overview Are you a skilled technician with a knack for fixing things? Appliance Tec, a family-owned leader in appliance repair since 2003, is seeking a talented Appliance and Refrigeration Repair Technician to join its growing team. In this role, youll diagnose and...