Coordinator-BGCO Customer Service Job at Verizon, West Valley, UT

ZHY4aVdGWEpob3V4NnlETUdBTEo1T2FZZUE9PQ==
  • Verizon
  • West Valley, UT

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients.

With every call, you’ll have the opportunity to support our customers with innovative technology, products, and services. Your role will be to work with our business and government customers over the phone to answer their questions and see how you can help solve their business challenges. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience all while working remotely from the convenience of your home office.

The primary responsibilities associated with this position include:

  • Growing our business within existing accounts.

  • Building customer relationships, earning their loyalty and trust.

  • Asking questions, listening intently, and identifying what the customer really needs.

  • Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns.

  • Selling the value of Verizon solutions and increasing company revenue.

  • Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.

  • Delivering efficient customer support on large accounts using web-based tools.

Where you’ll be working...


This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It’s important to have a private workspace free of distractions to set you up for success. 

  • To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location.

  • You’ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

What we’re looking for...

Problem solvers who lead with empathy. When our business and government customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you’ll know how to apply your resources to determine the right solutions.

You’re motivated by change. Whether it's using new tools to better serve our customers or trying different ways to generate sales, you’re up for the challenge.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

  • One or more years of customer service and/or sales experience.

  • The ability to meet all home office requirements.

  • Willingness to work a flexible work schedule including evenings and weekends.

Even better if you have one or more of the following:

  • College degree.

  • Experience with facilitation and communication across all levels of the organization.

  • Experience resolving customer issues, billing, and/or handling product Q&A.

  • Experience promoting and/or selling products and services.

  • Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.

  • One or more years of technical support experience.

  • Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.

  • Technical acumen and interest in learning new technologies.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Job Tags

Work experience placement, Remote job, Work from home, Home office, Flexible hours, Afternoon shift,

Similar Jobs

BYD(B)

Assembly (Senior) Mechanical Engineer Job at BYD(B)

1. Conduct regular inspections of the workshop's mechanical equipment operation, supervising and guiding equipment operators and maintenance personnel in the correct usage and maintenance of equipment.2. Responsible for preparing first and second-level maintenance plans... 

GD Resources LLC

Safety Officer Job at GD Resources LLC

 ...evaluation as project details are finalized. JOB TITLE: Safety Specialist/Officer CLIENT/INDUSTRY: Infrastructure Development...  ...: OSHA 30, 500, and 510 certifications A degree in Occupational Health and Safety, Environmental Safety, or a related field of... 

PECO

Supvr Distribution Coord Supp Job at PECO

 ...safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd),... 

Esprit Telecom

Building security guard Job at Esprit Telecom

 ...than 100countries. Brink's has been a trusted partner in securing commerce for more than 165 years. Together, every Brink's Team...  ...reports Cross-train and perform other duties as assigned Guard liability and assets What's Next? Thank you for... 

CID Design Group

Assistant Interior Designer Job at CID Design Group

 ...As an Assistant Interior Designer, you will work on a fabulous and fun team of other talented designers, receive support from a mentor, and...  ...team on group and solo project installations, both local and remote. Check availability and pricing of products and materials...