Customer Experience / Partnership Specialist - Parentfile - Remote Job at Your SmartSource, Petaluma, CA

Y3ZzblZGaktnWVczNnlIRkVRUEU0ZUNRZUE9PQ==
  • Your SmartSource
  • Petaluma, CA

Job Description

Job Summary:

Parentfile is seeking an entrepreneurial individual to join our founding team as a Customer Experience – Partnership Specialist. We are a mission-driven startup that has built an online account to save everything important as a parent, all in one place, during every life stage. We are seeking an individual with customer experience (CX) and/or partnerships expertise (affiliate, business development) that is excited to take a broader role in all areas of helping to turn Parentfile into an eventual household name. You must be excited to handle a variety of tasks given we are a startup - from launching an affiliate program, to handling customer service inquiries, and everything in between, you’ll get a front-row seat to a number of exciting areas as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.

Company Profile:

Parentfile is an online account to save what truly matters as a parent. Whether you have young children and want to save the things they’ll want (and need) someday, are interested in using it to save your legacy for your family (instead of or in addition to a will), or even as a way to proactively help your own parents as they get older, there are so many ways to use a Parentfile during every life stage. We have just launched our platform, and while our company is still small, we have grand ambitions to get to 100 million users in the next 10 years. Parentfile is funded and owned by Aspatore.

For more information on Parentfile, visit 

For more information on Aspatore, visit  

Duties / Responsibilities:

Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries and finding ways to improve engagement;

Identify and conduct tests to get subscribers “sharing” their Parentfile with family and friends;

Launch and manage the Parentfile affiliate program with moms, teenagers and retired individuals (we have initial ideas on what the program is for each);

Business development outreach to financial advisors, lawyers and life insurance agents to add this for their clients;

Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic (subscriber has young children, adult children, aging parents);

Comfortable creating own written materials and images when needed for customer emails and more;

Ability to work individually as well as a part of a very small team and effectively share the workload.

Qualifications:

Must understand the mindset of a parent so you can “live the brand;”

5+ years of CX, partnerships and/or working as an entrepreneur or for a rapidly growing startup;

Possess the passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company;

Experience with metrics-driven goals and achieving those objectives;

Excellent written and verbal communication skills. Need to be highly-skilled with writing articulate and convincing emails;

Must be energetic, positive and resilient; hitting dead-ends doesn’t disappoint you, as you simply try another way;

Effective problem-solving, multi-tasking, time management, organizational skills and be an efficient self- starter in working remotely.

Compensation:

$70K - $80K annual base salary DOE, for this full-time exempt position; future equity possible.

Benefits:

$125.00 / month work-from-home subsidy;

Paid vacation, sick and public holidays;

Medical, Dental, Vision, Life, Accident & Disability coverage;

Health Savings and Flexible Savings Accounts;;

401k Plan with annual company match

Up to $300 pet adoption reimbursement.

Working Hours:

9:00AM – 5:00PM Monday - Friday

Location:

Remote position

Job Tags

Holiday work, Full time, Remote job, Flexible hours, Monday to Friday,

Similar Jobs

BrightStar Care of Fredericksburg

CNA/HHA/PCA-Culpeper HIRING NOW! Job at BrightStar Care of Fredericksburg

Are you looking for a rewarding job, look no further. BrightStar Care is hiring candidates with a valid PCA/HHA/CNA certification, current CPR, negative PPD test or chest X-ray, clean background, able to pass a drug screening, have a reliable insured vehicle for transporting... 

The Hertz Corporation

Driver Job at The Hertz Corporation

 ...locations while providing our best in class customer service. As a Driver you will pick up and drop off customers and deliver vehicles...  ...Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is... 

TeamHealth

Admin Support Clerk Job at TeamHealth

Admin Support Clerk Location Hybrid remote in Ohio : Job Snapshot Employee Type: Full-Time Location: HYBRID Job Type:...  ...days on-site per week. If you are looking for the perfect, entry level opportunity to learn the healthcare revenue cycle process, APPLY... 

Covenant HealthCare

CLINICAL MEDICAL ASSISTANT - CARDIOLOGY Job at Covenant HealthCare

Overview:The Clinical Medical Assistant appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; performs assigned duties as scheduled and...

RPI Philadelphia

Entry Level Recruiter & Human Resources Assistant - College Grads! Job at RPI Philadelphia

 ...thinking, and passionate team player to join our Recruiting & Human Resources team. As a Recruiting Interviewer and Human Resources...  ...develop others, starting with our recruitment team. As an Entry Level Recruiter & Human Resources Assistant, you will have an incredible...