Customer service - billing / first of loss work home Job at MAPFRE, Webster, MA

Yy9RaVZWVEtoNFM1NENYRUdBM0M2ZU9SZlE9PQ==
  • MAPFRE
  • Webster, MA

Job Description

Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day!


As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims.


CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED


This position pays $17.75 - $19 / hour to start, depending on experience. Comprehensive benefits as of Day One

Bilingual (Spanish/English) skills are preferred


Schedule/Hours : Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7 weeks).

Once training is complete, regular work schedule will be a flex schedule: Monday through Friday, 8:00 a.m. to 6:00 p.m (EST) . In addition, this position requires some Company holidays to be worked.


Requirements


Education:

  • High School Diploma, or equivalent

Experience:


  • 1 – 3 years of experience in a customer service role
  • Ability to make good business decisions without guidance, but escalating when needed
  • Strong sense of accountability
  • Proven ability to problem solve
  • Strong communication skills
  • Ability to be on the phone for extended periods of time
  • Ability to take constructive feedback from both peers and Supervisors
  • Ability to use basic computer commands and proficiency
  • Willingness to learn different software packages

Training - In addition to 2 weeks of classroom and peer training, we provide ongoing support and coaching to our trainees.


Amazing Benefits – We offer competitive wages and benefits including Health, Dental, Vision, Life, PTO (Paid Time Off), Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, Individual Development Plans, Career Paths, Volunteerism Opportunities, and flexible work schedules.


We are offering fully remote positions from anywhere within the US or a Hybrid schedule (3 days in office/2 days remote) in our Webster, MA office


If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.


We are proud to be an equal opportunity employer.

Job Tags

Remote job, Holiday work, Traineeship, Work from home, Flexible hours, Monday to Friday,

Similar Jobs

University of Maryland Medical System

Registered Nurse (RN), New Grad, Observation Job at University of Maryland Medical System

Company Description When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values...

Hope At Home Health Care

Occupational Therapist Job at Hope At Home Health Care

 ...support to our clients in their homes.Qualifications* Occupational Therapy License (Required)Responsibilities* Provides Occupational...  ...organization.* Licensed to practice as an Occupational therapist within the state.* Two years of appropriate experience as... 

Dana-Farber Cancer Institute

Infusion Pharmacy Technician | Dana-Farber Cancer Institute Job at Dana-Farber Cancer Institute

 ...High School graduate or currently enrolled in an accredited entry-level degree program for Pharmacy or a related field. Minimum...  ..., AND ABILITIES REQUIRED: Ability to accurately perform pharmaceutical calculations. Ability to utilize pharmacy technology systems... 

Booz Allen Hamilton

Government Relations Director Job at Booz Allen Hamilton

 ...Consult and meet regularly with business leadership to collaborate on priorities, provide advice and recommendations on how the Government Relations function can assist with their objectives, and foster an environment that encourages open communication and collaboration.... 

Mercy Corps

Consultancy - Climate and Water Research Analyst - Remote Job at Mercy Corps

 ...current status quo, and future trajectory to paint a detailed picture of the reality of Syrian communities. CASYR focuses on humanitarian and security strategic analysis, both individual incidents and trends, present and forecasted, and then links this with its...