The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for a Customer Support Specialist to join our team providing world class customer support.
*THIS POSITION MUST BE BASED IN PACIFIC STANDARD TIME AND WORK PST HOURS!*
Responsibilities
Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing.
Customer inquiries will be handled over live chat and email.
Create collateral and training videos for new features.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Occasional night chat support
2-3 years of customer service experience in SaaS
Ability to clearly communicate both verbal and written to customers.
Proven customer support experience or experience as a client service representative
Experience working with various systems such as, Intercom, ticketing systems, video software, etc.
Experience working with Django and Jira is a nice thing to have.
Ability to multitask, prioritize, and manage time effectively.
A reasonable estimate of the on track earnings range for this position is $50,000 - $6,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
...General description: The mechanic will have experience working on equipment related to placing and finishing concrete. Such as concrete pumps, trowel machines, paving machines, early entry saw and vacuums. As well as working on other equipment like Bobcats, Light towers...
...members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports - including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+,...
...Details: CDL-A drivers will make $1,630 - $1,770 a week + Accessorial Pay Out 6-7 days, home 2 days Team Driving- pre-made teams... ...to thrive in a rapidly evolving global marketplace. We are dedicated to delivering exceptional service, innovative strategies, and...
Industry : Pharma Location : Malta Basis : Full time Remuneration : Salary + Benefits Main Duties: Perform synthetic lab-scale trials in support of the development of new API Processes, investigations, Process Validations, Process Optimisations...
...Level 2 (W2VHE) Computer Techs A+ certification and/or Associates degree in computer field OR 1-2 years of professional business working... ...to serve their customers by providing world-class project management, deployments, repair services, products, and supplies....