The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for a Customer Support Specialist to join our team providing world class customer support.
*THIS POSITION MUST BE BASED IN PACIFIC STANDARD TIME AND WORK PST HOURS!*
Responsibilities
Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing.
Customer inquiries will be handled over live chat and email.
Create collateral and training videos for new features.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Occasional night chat support
2-3 years of customer service experience in SaaS
Ability to clearly communicate both verbal and written to customers.
Proven customer support experience or experience as a client service representative
Experience working with various systems such as, Intercom, ticketing systems, video software, etc.
Experience working with Django and Jira is a nice thing to have.
Ability to multitask, prioritize, and manage time effectively.
A reasonable estimate of the on track earnings range for this position is $50,000 - $6,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
...TestPros is dedicated to making lives better, safer and more secure. Job Summary TestPros is seeking a Certified Accessibility Consultant (IAAP/CPAAC) to support theNortheast Ohio Regional Sewer District program Position: Part-time (15-25 hours a week) ,...
...Now Hiring: Financial Consultant &##128640; Are you a driven, forward-thinking professional who thrives on building relationships and expanding opportunities? Do you want to be part of a dynamic, high-growth industry with unlimited potential? If so, were looking for...
.... They are well respected, well capitalized with a robust project pipeline. About the Position: The Estimating and Preconstruction department is a fully integrated partnership between construction and development. Due to growth and a robust pipeline, leadership is...
...home. - Schedule: 19 hours per week Monday-Friday 3-4.5 hours per day (tentatively) in the afternoon Shifts vary by department needs, flexibility required - Remote work requirements: Personal Computer / Laptop Employment Type: Full-Time Salary: $ 25.00 Per Hour
...NOW HIRING: Overnight Delivery Driver (Non-CDL) Lightning Logistics. Location: Council Bluffs, IA. Shift: Overnight Routes | Full-Time. Pay: Competitive Pay Paid Weekly. Lightning Logistics is looking for responsible and motivated Overnight Delivery...