Job Description

Location: Scottsdale, Arizona

About Us: We are a full-service managed outsourcing partner to the hospitality industry where resorts, hotels, country clubs, stadiums, etc., hire us for housekeeping and total facilities maintenance. We are growing every day and the potential for growth is unlimited. With over 30 years of expertise, we provide housekeeping and stewarding services to resorts, country clubs, stadiums as well as other venues and business properties.

About the Position: We are looking for an experienced Director of Housekeeping with a strong background in hospitality/property maintenance combined with a verifiable background in account management, operations management, and customer relations. The ideal candidate will have at least 5 years of leadership experience in janitorial management, total facility maintenance management, or resort management.

Responsibilities:

Strategic Planning and Financial Management:

• Develop and manage business plans and budgets for each account in the region.
• Achieve financial goals set for the region and analyze relevant reports.
• Review and analyze all reports (financial, human resources, etc.) pertaining to regional components.

Client Relationship Management:

• Maintain strong client relationships to ensure account retention.
• Collaborate with the Director of Operations on re-bids and contract negotiations.
• Conduct client negotiations and renegotiate unit contracts.

Quality Assurance and Operations Oversight:

• Evaluate and ensure the quality of services delivered by Hospitality Services in each regional component.
• Conduct inspections to determine the quality of service provided.
• Investigate complaints regarding this operation and effect satisfactory solutions.

Team Development and Talent Management:

• Assist in filling open positions for each component in the region.
• Meet with managers regularly to coach and provide feedback on performance.
• Develop good relationships with Corporate support departments to facilitate meeting needs of the region.
• Maintain a succession plan and identify opportunities for advancement for successful managers.

Compliance and Standards Adherence:

• Manage in compliance with our standards of operation, client contracts, and within our Business Conduct Policy.
• Maintain all records and reports necessary to comply with company, government, and accrediting agency standards, regulations, and codes.
• Assess and monitor select accounts through compliance audits to ensure adherence to contracts and regulations.

Technical Expertise and Program Enhancement:

• Utilize technical expertise to evaluate our operating program standards, measure performance, and recommend solutions to enhance or improve operations.
• Provide regional support to our proprietary computerized maintenance management system relative to development upgrades and enhancements.
• Publish and maintain Standard Operating Procedures (SOP's) for each specific line of service.

Training and Development:

• Assist in the development, implementation, and facilitation of technical training programs for Facilities' Front-Line Managers and employees.
• Provide support to the regional Operational Excellence staff and Operations teams for new facility management accounts and ensure the full implementation of our operating programs.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years’ experience, with 2-4 years in a management role; 5+ years management experience leading facilities operations in a district.
• Experience working in the janitorial field.
• Solid analytical and decision-making skills.
• Strong client relationship experience.
• Excellent communication skills: oral, written, presentation.
• Proficiency in Spanish is a plus.
• Ability to travel as needed.

Position Benefits:

• Competitive Pay with added productivity pay.
• 401(K) retirement plan.
• Medical, Dental & Vision Insurance Packages.
• Paid Holidays/ Vacations.
• Career Advancement opportunities.

Job Type: Full-time

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