Job Description

Purpose & Scope
The Director of Patient Experience and Volunteer Services is responsible for maintaining liaison between patients and the Hospital to provide channels for communication and complaint resolution. He / she manages the Virginia Hospital Center - Arlington Volunteer Program and provides a liaison for the Virginia Hospital Center - Arlington Auxiliary. He / She is responsible for The Joint Commission compliance for Patient Rights and Organizational Ethics. He / she provides direction and manages the operation of the Department consistent with the mission and vision of the organization. He / she must possess the ability to relate to persons of all ages and of diverse backgrounds, skills and abilities.
Education
Bachelor's degree is required.
Master's degree is preferred.
Experience
Five years of experience in the healthcare field or in a related field is required.
Certification/Licensure
None.

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Director of Patient Experience Job at VHC Health, Arlington, VA

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