DISPATCHER
SUMMARY OF JOB
This position is responsible for maintaining the service and maintenance technicians daily schedules, setting the dispatch board, and setting the service calls for all technicians. The service dispatcher assists HVAC and plumbing technicians by ensuring all service calls are properly completed, any necessary return trips with customers are scheduled, and the completion rating is tracked. The dispatcher will also handle jobs that are in progress, maintain the customer database with current information. Responsibilities also include clear concise communications with department managers, employees and customers. Including keeping customers up-to-date as to Wickstrom Plumbing Heating & Cooling schedule and requested lead-times. The service dispatcher will provide the accounting department with maintenance contract billing information and all other information needed for job invoicing.
REQUIRED SKILLS
1. Adherence to Company Core Values
2. Communication, Reporting and Compliance
3. Leadership
4. Detail Ordinated
5. Customer Service
6. Desire for Continued Skill Development
7. Ability to Meet or Exceed all Assigned Goals
8. Ability to Use/Learn Computer Programs
SUMMARY OF DAILY TASKS
1. Dispatch Service Technicians, one call at a time.
2. Respond to all messages left overnight.
3. Schedule and coordinate all demand service calls as calls are received using dispatch system.
4. Contact customers with updates on job status from job start to finish.
5. Maintain customer files and paperwork flow between technicians and the office.
6. Ensuring the dispatch board is full and moving smoothly each day.
Job Type: Full-time
Pay: $25 - 35 hour
Benefits:
Schedule:
Supplemental pay types:
Work Location: In person
Wickstrom Plumbing Heating & Cooling is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
...overseeing services with commercial vendors, auditing, accounting, banking operations, and more. This job position will teach you skills... ...you have you have completed all forms and enlisting for this entry level position you will enter boot camp (10 weeks of basic combat...
...dispensing questionsFunctionally uses the hospital information systems.Experience RequiredHospital pharmacy experience preferred; retail pharmacy experience... ...and become an active registered Pharmacy Technician within 180 days of hire.Pharmacy Technician...
...Job details: DENTAL EXPERIENCE. LOVES DENTISTRY. CAN HANDLE A FAST PACE OFFICE. NON CORPORATION NON WELFARE OFFICE. Calling our patients who are overdue. Goal of bringing them back in. Goal of new patients increasing continuously. Great Sales ability...
...Job Title: Locum Tenens - Urology Physician Location: Virginia State Position Overview: Our team at Vitaly Health is looking for a Urology Physician to join our Medical Center on a thirteen days Locum Tenens basis, with a start date of January 2025. The role...
...A leading medical group seeks a BE/BC Orthopedic Hand Surgeonto work in Albuquerque, NM area! Come make a difference within a growing... ...@nowhealthcare.org Benefits and Features : Orthopedic Hand Surgeon Base salary + wRVU production incentive CME allowance...