JOB FUNCTION/ PURPOSE
The Dispatcher I - under general supervision - is responsible for both relaying service requests to field personnel as well as identifying specific issues and contacting appropriate personnel for further investigation.
RESPONSIBILITIES
Education/Experience : High School Diploma or GED. 1 year of experience preferred.
Technical : Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Other technical skills (specific to role and location): Basic map reading ability. Basic knowledge of water distribution systems.
Communication : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.
Problem Solving & Quality : Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.
Managing for Results : Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.
Leadership & Initiative : Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.
PHYSICAL DEMANDS
The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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