Job Description

eCommerce Specialist

Department: eCommerce

Summary:

The eCommerce Specialist plays a key role in supporting the eCommerce and warehouse teams by maintaining accurate product listings, monitoring inventory, and ensuring a seamless online shopping experience. This role involves working closely with internal teams and vendors to manage product data, process purchase orders, and support day-to-day eCommerce operations. The ideal candidate is detail-oriented, proactive, and eager to contribute to the growth of the company’s online presence.

Responsibilities:

• Provide comprehensive support to the eCommerce and warehouse teams by managing activities tied to product listings, inventory oversight, and the upkeep of the online storefront.
• Ensure the accurate maintenance and consistent updating of product details, such as descriptions, images, and pricing, across multiple eCommerce platforms.
• Regularly track inventory levels and collaborate with relevant team members to facilitate purchase order processing, ensuring stock availability aligns with operational needs.
• Contribute to identifying and implementing enhancements to product presentation, aiming to elevate the overall customer shopping experience.
• Coordinate with vendors to guarantee the timely receipt of goods and the accuracy of associated product specifications.
• Engage with cross-functional departments, including marketing and customer support, to drive the execution of eCommerce-related initiatives effectively.
• Conduct periodic reviews of product listings to verify adherence to brand standards and maintain error-free content.
• Handle inquiries from internal stakeholders and external partners with a focus on professionalism and timeliness.
• Interpret foundational sales data and incorporate customer feedback to refine product offerings and inform inventory strategies.
• Perform other duties as assigned by management.

Qualifications:

• A Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• Previous experience with eCommerce platforms and product management systems is preferred.
• Bilingual in English and Mandarin is preferred.
• Familiarity with Asian grocery products, cultural preferences, and market trends is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Effective communication and interpersonal skills to collaborate with cross-functional teams and vendors.
• Strong analytical and problem-solving abilities to interpret data and make data-driven decisions.
• Strong attention to detail skills with a keen eye for visual presentation and product placement.
• Ability to adapt to a fast-paced retail environment and work well under pressure.
• Authorized to work in the United States without sponsorship.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• This job may require standing or walking for extended periods of time, lifting up to 50 pounds, and performing repetitive motions.

Position Details:

• Employment Type: Full Time
• Location: 6338 Regio Ave, Buena Park, CA 90620

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award.
• Employee Discount.
• Paid Time Off.

Compensation:

The pay range for this job is at $18.00 - $22.00 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams:

We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website:

Disclaimer:

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

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