You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you’ll be doing…
As an Engr Spec-Account Svcs, You’ll be a part of a team that provides support for the latest technology while providing world-class customer support and service experiences for original equipment manufacturer clients and complex IoT Customers in the enterprise space. This position provides support for business critical activities such as change management, escalations management and/or major incident management to our largest IoT accounts. You’ll use your technical expertise to play a key role in proactively providing analysis to identify opportunities to improve processes, system gaps, connectivity services, develop custom reporting, and determine the best approach to ensure workgroups deliver on expectations to our customers. You will also maintain cross functional relationships with data sales teams and Verizon technical teams. Additionally, they will provide incident management through systemic issue analysis and resolution, conducting real time data analysis of calls, tickets, data logs and more in an effort to drive revenue and reaffirm the customer relationship.
Providing technical and analytical support to address a variety of complex issues using standard or customized protocol analyzers, ensuring event details, status updates, metrics and/or completion statistics are provided as needed to the customer, account teams and Network Assurance management.
Growing and maintaining business revenue, by partnering with internal and external stakeholders, providing superior customer support, success and retention, managing customer experience and customer loyalty.
Providing post-sales, lifecycle relationships, support, and analysis to streamline customer operations while offering superior support when issues arise.
Serving as customer liaison and technical translator to ensure the customer understands what actions are being taken on their behalf.
Analyzing and gathering data with customer, internal, and partner interactions to provide recommended solutions for evolving workgroups and support structures.
Providing recommendations and resolution in the development, analysis, and maintenance of systems and tools that the BGCO IoT engineer uses.
Managing multiple projects and activities simultaneously to enhance productivity and achieve optimal results.
Maintaining relationships with all customer's line of business, engineering, OEM, IT, Telecom Team, Marketing and 3rd party partners while implementing strategies and methods to consistently enhance processes and improve the customer experience.
Collecting requirements for the reporting requests and pulling reporting based on the requirements from the request.
Testing and validation of Software in a controlled manner to mitigate risk on customer operations prior to widescale implementation.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. You must also be located within a 90-minute commute of the BGCO locations specified on this job posting.
What we’re looking for...
The Engr Spec-Account Services position requires a diverse skill set to effectively handle both routine and complex assignments. It involves a solid understanding of established procedures, policies, and practices. You have a strong commitment to delivering exceptional customer service, and you can assess situations quickly while acting with urgency. You excel at developing and nurturing strong business relationships, and you have the ability to persuade and motivate others to achieve mutually beneficial outcomes. As a dependable team player, you take ownership of your work and enjoy supporting the rotational needs of a technical environment.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Three or more years of relevant work experience.
Experience in Google’s G-Suite (e.g., Docs, Sheets, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint).
Even better if you have one or more of the following:
Bachelor's degree in Information Technology, Network Operations, or Computer Science.
Experience managing highly complex accounts.
Experience in BGCO
Experience working with the following systems: ACSS, VIP, B360, ECPD, (WFM) workflow manager, Salesforce.
Experience with facilitation and communication across all levels of the organization.
Experience with Thingspace and/or Systems Analysis.
Experience with Workflow and Orderflow.
Vendor certification (e.g., A+, Network +, Cisco, ITIL 4).
Experience with machine to machine (M2M) or the Internet of Things (IoT).
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $72,000.00 and $134,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours....students develop essential skills for both academics and life? If so, we want YOU! Who's the Right Fit?We are looking for Executive Functioning Coaches and Academic Coaches who are dedicated to supporting students with both their learning processes and their...
...outdoors in extreme weather conditions. Physically fit and able to lift heavy equipment. Miscellaneous: ~ Union shop, you will need to join our local. ~$2,400 in moving assistance ($200/month while working, up to 12 months). ~ will provide housing for the...
...Salesforce Marketing Cloud Email Specialist Full Time - Permanent Position Mooresville, NC - On Site 5 days a week Position... ..., data-driven campaigns. Key Responsibilities: Develop and execute email and SMS campaigns aimed at enhancing customer...
...Job Title: Area Associate Clinical Oncology Specialist Job Location: Grand Rapids, MI, USA Job Location Type: Remote Job Contract... ...products and processes to maximize effectiveness in the field. Travel to temporarily vacant geographies within an Area...
...We are seeking a Restaurant Manager to lead our team! You will be responsible for providing customers with a memorable fast food dining experience. The Restaurant Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing...