Job Description

Duties and Responsibilities

Business Case Development

• Lead the creation of comprehensive business cases to support the IT department, ensuring alignment with business objectives.
• Present business cases to senior leadership for approval and prioritization of IT projects.

Department Needs Analysis

• Collaborate with departments to identify and analyze business needs, gaps, and opportunities for continuous improvement.
• Facilitate requirements-gathering sessions to accurately capture the functional and non-functional requirements of stakeholders.
• Translate business needs into technical specifications that guide the development and implementation of IT solutions.

Process Evaluation, Reengineering & Improvement

• Lead cross-functional teams to evaluate current business processes and identify areas for efficiency improvement.
• Ensure that process improvements align with overall business and IT strategies.

Software Research & Implementation

• Conduct research on software solutions that address identified business needs, comparing functionality, cost, and long-term viability.
• Oversee the RFP process, selection, acquisition, and implementation of new software systems, ensuring smooth integration with existing platforms.
• Ensure all implemented software solutions meet security, compliance, and governance standards.

Documentation & Reporting

• Create and maintain accurate documentation for business requirements, process workflows, and system configurations.
• Ensure all documentation is up to date and easily accessible to relevant stakeholders.

Mentorship & Training

• Mentor business analysts, guiding them in best practices and methodologies to improve their performance.
• Create and manage training programs aimed at enhancing the technical and analytical skills of team members.

Typical Qualifications

Education and Experience

• Bachelor's degree in information technology or a directly related field.
• Five years of professional experience related to the assignment.

OR

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, unless otherwise subject to other legal or regulatory requirements.

Preferred Qualifications

• 7 to 10 years of related work experience as an IT Business Process Analyst, Scrum Master, or IT Business Consultant.
• 5 to 7 years of experience working with large ERP vendors and major technology application providers.

Additional Information

Knowledge of:

• Supervisory principles, practices, and techniques.
• Enterprise-wide understanding of business processes, systems, and data.
• Business analysis, including gathering and documenting requirements, business process modeling, and developing technical solutions.
• Leading complex projects and initiatives.
• Agile, Six Sigma, and Lean Methodologies.
• ITIL version 3 Service Management methodologies.
• Project management and leadership skills.
• Microsoft Office Suite for reports, presentations, and data analysis.
• Group facilitation and building consensus.
• Federal, state, and local laws, codes, and regulations related to the field.

Skill In:

• Supervising and evaluating staff performance.
• Training and coaching staff.
• Overseeing quality assurance and standards.
• Providing project management, organization, and logistics coordination.
• Monitoring financial information and statistics.
• Serving as a department liaison and subject matter expert.
• Identifying deficiencies and implementing solutions.
• Researching industry trends and best practices.
• Managing IT projects, processes, and functional operations.
• Providing customer service.
• Utilizing communication and interpersonal skills to interact with coworkers, supervisors, and the general public.

ADA and Other Requirements

Physical Requirements:

• Fingering, grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work:

• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly.
• Primarily involves sitting, with occasional walking and standing.

Working Conditions:

• Work is routinely performed in an indoor, office environment.

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