Monitor and remediate intrusion alarms through multiple security access applications. Dispatch law enforcement and first responders across the Enterprise to security related events Answer and prioritize incoming emergency and routine security events calls. Maintain site access across the entire Exelon Enterprise Log and manage status of site intrusion systems, develop understanding of physical security equipment capabilities. Provide first level IT support with Access Management related issues across Exelon Enterprise Work closely with security teams across the company, providing both verbal and written communication. Coordinate security system repairs between security, facilities, infrastructure protection, and third-party vendors . Create incident reports documenting security events, detailing events in a clear and organized manner. Maintain proper documentation on notifications, maintaining an accurate shift activity log. Perform specific actions as detailed in the ESOC Policies and Procedures documentation. Assist in initial triage of internal and third-party cyber threat reporting . Adhere to NERC/CIP and other technical compliance requirements and perform regulatory procedures . ESOC Operator is an on-site fixed shift, 24/7. Operators are expected to perform assigned work independently, and quickly assist and support operations during a security event or other emergency. Operators work directly with Exelon Utility control centers.
Note: This is an on-site position. Employees are required to be in office at our Owings Mills MD location for any scheduled shifts.
Primary Duties:
Minimum Qualifications:
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