Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we’re building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families
Responsibilities :
· Analyze FOIA / PA mission requirements, business processes, and workflows to identify operational and system gaps.
· Collaborate with stakeholders to gather, document, and refine functional and technical requirements.
· Assist in the development of use cases, user stories, process diagrams, and interface mockups.
· Support system testing and user acceptance testing (UAT) by developing test cases and validating outputs against requirements.
· Contribute to documentation, including functional specifications, SOPs, training materials, and knowledge bases.
· Work closely with product managers, developers, and QA staff to deliver secure, user-centered solutions that meet high standards.
Qualifications:
· Bachelor’s degree in Business, IT, Public Administration, or related field (or equivalent experience).
· 3–7 years of experience as a FOIA / PA Veterans Service Representative (VSR)
· Strong understanding of SDLC or Agile methodologies and project lifecycle stages.
· Experience gathering and documenting business, functional, or technical requirements.
· Ability to translate stakeholder input into actionable plans for development and configuration teams.
· Excellent written and verbal communication skills.
· Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
#Veteran_First
Why Join Us:
· Purposeful Work: Support public-sector missions that matter—healthcare, benefits, national security.
· Collaboration: Work alongside technical and mission experts to solve real-world problems.
· Flexibility: Remote-friendly culture and healthy work-life balance.
· Career Growth: Access to training, mentoring, and advancement opportunities.
· Benefits: Competitive compensation, healthcare, 401(k), PTO, and more.
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
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