Full-Time Center Associate Job at The UPS Store St Clair Shores, Michigan

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  • The UPS Store St Clair Shores
  • Michigan

Job Description

The Full-Time Center Associate delivers world-class customer service to all retail customers by processing packages and/or packaging and processing packages. Other services we offer are, printing, notarizing, copying, faxing, laminating to name a few. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail/hospitality sales experience, point-of-sale experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Stays current with web based training and best practices
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Takes ownership of the customer's shipping needs and offers viable solutions

QUALIFICATIONS

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Valid driver's license and reliable transportation

BENEFITS

  • Competitive wages and positive work atmosphere
  • Discounts on shipping
  • Flexible scheduling
  • Advancement
  • Casual and creative work environment
  • Free Parking
  • Flexible Schedule
  • Flexible Work Hours
  • Formal Ongoing Training Program
  • Formal On-the-Job Training Program

Job Tags

Casual work, Flexible hours,

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