Job Description

Description Our client, a well-established organization in downtown San Francisco, is seeking a Desktop Support Specialist for a contract role with strong potential for extension. This position is ideal for an organized and reliable IT detail oriented who thrives in a hybrid work environment and enjoys hands-on technical troubleshooting. Key Responsibilities: Respond to walk-up support requests and resolve hardware/software issues. Troubleshoot technical issues, including Windows and Mac OS (50/50 environment). Perform access requests, password resets, and hardware/software installations. Set up and configure new permanent equipment such as laptops, docks, and accessories. Address issues with devices like cameras, docks, screens, and peripherals. Maintain functionality of conference rooms and perform health checks on A/V systems. Provide technical support for tools and platforms such as Okta, Active Directory (AD), Google Workspace, Slack, Zoom, and Atlassian/Jira. Train users when necessary and contribute to IT documentation and knowledge base. Prioritize and manage concurrent requests effectively. Requirements Qualifications: 3-5+ years of IT/helpdesk experience with proven reliability. Experience with Windows 10, Mac OS, and cloud platforms like O365. Proficiency in troubleshooting networking setups, such as WiFi and LAN support. Familiarity with enterprise tools including Zoom, Google Meet, and Jira. Experience in imaging laptops, configuring hardware, and onboarding new employees. Strong technical documentation skills and customer-focused communication style. A collaborative attitude and ability to think critically in troubleshooting situations. Desired Skills: Technical experience with both Windows and Mac operating systems. Familiarity with helpdesk software and ticketing systems. Experience with video conferencing systems and improving end-user setup. Ability to address issues in a fast-paced, dynamic environment. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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