Help Desk Level 2 Technician Job at Executech, Spokane Valley, WA

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  • Executech
  • Spokane Valley, WA

Job Description

Who We’re Looking For:
Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a  Help Desk Level 2 Technician and be the hero who transforms tech chaos into calm. No capes required—just your sharp skills and a passion for problem-solving! Your Mission (should you choose to accept it):
  • Rescue & Resolve: Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don’t stand a chance.
  • Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).
  • Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe.
  • Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others.
  • Update & Protect: Deploy patches and updates to keep systems running smoothly and securely.
  • Collaborate: Partner with team members and other IT teams to crush complex challenges.
  • Be the On-Site Hero: Provide remote  and in-person support, sometimes saving the day means showing up IRL.
  • Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.
Your Superpowers (a.k.a. Qualifications):
  • Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).
  • Experience: 2-4 years in IT support (you’ve seen it all, from password resets to network meltdowns).
  • Tech Mastery: Windows, macOS, Active Directory, Office 365, and networking are your bread and butter.
  • Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).
  • Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.
  • Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.
Why You’ll Love It Here:
  • Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who’ve got your back.
  • Grow Fast: Level up your skills with real-world challenges that keep you sharp.
  • Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools).
  • Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.
The Nitty-Gritty:
  • Location: Primarily office-based, with occasional travel to client sites (adventure included).
  • Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee).
  • Physical Skills: Able to lift 50 lbs (because cloud storage hasn’t replaced  all the heavy lifting… yet).
Ready to Join the Crew?
If you’re ready to fix, troubleshoot, and high-five your way through the IT world, hit “Apply” now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.

Let’s build a smoother digital future—one ticket at a time.

 

Job Tags

Permanent employment, Full time, Remote job, Gangs, Shift work,

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