Help Desk Support and Level 1 Technician Job at TeamLogicIT, Ankeny, IA

Y1AwZ1dsekhnWU8xNUN6UEd3UEE2ZWVmZUE9PQ==
  • TeamLogicIT
  • Ankeny, IA

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Innovim Technology Solutions

Mainframe Developer Job at Innovim Technology Solutions

Role: Mainframe developer Location: Tampa, FL- onsite 5 days Exp: 12+ Mandatory skills:Mainframe application/ COBOL/CICS/ DB2/ VSAM/ MQ application

V R Della Infotech Inc

Artist/Animation/Creative - Graphic Designer I Job at V R Della Infotech Inc

 ...Do/Project You are a highly skilled and versatile multimedia designer with a passion for visual storytelling and brand-building...  ...in a fast-paced creative environment, blending design, motion graphics, and digital content creation to craft compelling marketing and... 

Hydro-Thermal

Regional Sales Manager - Food Team - Southern Territory Job at Hydro-Thermal

 ...in our industry and in the local communities. The Regional Sales Manager is primarily responsible for developing and securing...  ...industries include: chemical, food, beverage, grain milling, pharmaceuticals, cosmetics, biotech, pulp and paper, wastewater treatment and... 

Shipyard Staffing LLC

Marine Electrician Job at Shipyard Staffing LLC

 ...technology, electrical engineering, or a related field is preferred. ~3-5 years of experience as an electrician in a shipyard or marine environment. ~ Strong knowledge of electrical systems, including generators, motors, and communication systems. ~ Ability to read... 

EssilorLuxottica Group

Licensed Store Manager Job at EssilorLuxottica Group

 ...with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at (***) ***-**** (be sure to provide your name and contact information so that we may follow up in a...