Job Description

Job Title: Remote Help Desk Support

Hourly Pay: $20 - $24/hour

Summary:

We’re looking for a helpful and patient Help Desk Support professional to join our team. In this work from home role, you’ll assist customers with technical issues and answer their questions. If you enjoy troubleshooting and helping others find solutions, this job could be a perfect match for you.

Job Responsibilities

• Assist customers by phone or email to resolve technical problems

• Help users navigate software or hardware issues

• Document support cases and ensure timely follow-ups

• Provide step-by-step instructions for troubleshooting

• Collaborate with your team on more complex issues

• Stay updated on product features and new troubleshooting techniques

Qualifications

• Comfortable speaking with customers and explaining technical issues clearly

• Basic computer skills and familiarity with troubleshooting

• Strong problem-solving skills and attention to detail

• Reliable internet connection and a quiet workspace at home

• No prior experience requiredwe provide the training

• Experience with help desk software or customer support is a plus

Perks & Benefits

• 100% work from home

• Competitive hourly pay: $20 - $24

• Paid training to set you up for success

• Flexible work hours and the option to work weekends

• Friendly team environment with continuous support

• Opportunities for growth and advancement

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