HMH Technical Support Specialist Job at Framework, Remote

ZGZvdFgxL0lpb0cyNnlIT0VBSEg0dUtm
  • Framework
  • Remote

Job Description

Job Description:

Job Title: K12 Edtech/Digital Solutions Rostering Consultant (Seasonal)

Location: Remote

Hours: 

June - July/40 hours per week (M-F 8:30-5:30 PM) 

August - September/40-50 hours/week

September - October/back down to 40 hours with some potential to flex

Type: W-2 hourly $32.50/hr

Day in the Life

Digital Solutions Rostering Consultants provide advanced (Tier 1 - 2 level) support to global customers utilizing education technology (EdTech) products. Reasons for contact range from answering basic functionality questions to complex setup, onboarding, and error resolution. This individual independently provides technical consultations and resolves technical problems. Occasional guidance and direction from other experienced support personnel may be required to complete tasks but this should be limited in frequency. Connecting to the mission is important - you will have the opportunity to make a difference every day for students and teachers around the world!

* Please apply only if you have K12 back-end SIS admin—experience with onboarding troubleshooting and rostering.

High-Level Summary and Realistic Preview of Job:

  • Interact with customers through email, phone, and audio/video conferences
  • Providing technical consultations around account creation, access to and use of various online resources/products
  • Solving user account challenges for all online products
  • Develop solutions for customer problems
  • Proactively identify potential challenges with platforms and products and recommend solutions that will resolve them

What You Need to be Successful (Required to perform this role)

  • Strong Customer Service skills
  • Strong Written and Verbal Communication skills
  • High level of technical aptitude, ideally within the EdTech space
  • Ability to communicate effectively about technical solutions around rostering, and access (Single-Sign-on) with both non-technical and highly technical customers and colleagues (e.g., IT staff and data analysts). You will translate technical information into everyday language for those with less technical expertise
  • Patience with technically challenged individuals
  • Ability to quickly learn Internet based applications
  • Familiarity with a range of operating systems including Windows, Mac OS X, Chromebooks, and iOS
  • Proficiency with MS Outlook, MS Word, MS Excel, and MS Teams
  • Experience using Salesforce
  • High level of comfort navigating the Internet and conducting detailed searches for specific information
  • Strong analytical and problem-solving skills
  • Ability to multi-task
  • Attention to detail

Must Have

  • 1 year in a technical support desk position
  • Backend experience with LMS's
  • Familiarity with software in the EdTech industry, such as Learning Management Systems and Student Information Systems (Clever, Schoology, Google Classroom)
  • Experience rostering/onboarding users into digital platforms and products
  • Strong technical writing skills
  • Advanced Microsoft Excel skills (formulas for data lookup, etc.)

How We Work (Competencies)

  • Instills Trust
  • Values Differences
  • Nimble Learning
  • Cultivates Innovation
  • Connects With Courage
  • Action Oriented

Physical Requirements

  • Must be able to collaborate with customers and colleagues via conference calls and online meetings
  • Will be in a stationary position for a considerable time (sitting and/or standing)

Education:

  • Associate (Required), Bachelors (Preferred)

Shift availability:

  • Day Shift (Required)* Must be fully available standard business hours

Work Location: Remote

Job Tags

Remote job, Hourly pay, Contract work, Seasonal work, Flexible hours, Shift work, Day shift,

Similar Jobs

CDM

Liderazgo de campo - Capataz / Superintendente 1 Job at CDM

 ...Produccin. Participar en el proceso de planificacin previa en preparacin para las reuniones de objetivos. Asegrese de que el trabajo tenga el personal adecuado. Calcule los costos unitarios en funcin de la cantidad de material instalado, las horas trabajadas y... 

Crown Refining

information input Clerk Job at Crown Refining

An information/data input clerk is an administrative employee who handles routine...  ...projects that require large amounts of data entry. Type in data quickly and...  ...information in a database. You will be working online and from home as Remote Input/Data Entry Clerk here... 

Twist Recruitment Ltd.

Senior Designer Job at Twist Recruitment Ltd.

Senior Designer Branding | Brand Identity | Motion A household name in the branding industry is looking for a Senior Designer to work alongside top-of-the-game creatives. Youll have the opportunity to work on some of the biggest brands in the world, and the biggest... 

Hyatt

Food Runner Seaview - Part Time Job at Hyatt

 ...customer contact. 90 Day Probationary Rate: $22.33 per hour / Hourly Rate: $26.27 per hour We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance Basic Life Insurance... 

BELAY - Corporate

Talent Team Administrator Job at BELAY - Corporate

 ...RESIDE IN THE ATLANTA, GA AREA** Work at Home Opportunity Team Administrator - Full...  ...meetings 1-2x per year Assist with general data entry and department reporting Contractor...  ...Friday. ~ Experience in managing online communities and leveraging LinkedIn for...