Housekeeper- River Cruises Company Job at People Conquest, Abroad

ZGZvdFcxbklob0s1NENETEdBYko2ZVdSZnc9PQ==
  • People Conquest
  • Abroad

Job Description

PEOPLECONQUEST RH is making the process recruitment for RIVER CRUISES EUROPE:

Housekeeper- River Cruises Company

JOB DESCRIPTION - HOUSEKEEPER

PURPOSE OF POSITION

To provide guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service.

YOUR RESPONSIBILITIES

This document is not a definite overview of the expected responsibilities, tasks and duties. Items can be added in the future depending on the final departmental development. The holder of this statement can be asked to take on other tasks in addition of the ones stated on the paper.

Responsible for the entire housekeeping operation onboard; Inspection and cleanliness of all staterooms and public areas; Monitoring and follow up of maintenance repairs; Correct receipt and distribution of guest laundry; Distribution, control and return of the Viking River Cruises uniforms; Ensuring a smooth operation on a embarkation day; Ensuring impeccable cleanliness and order within the housekeeping department; Assisting with stateroom cleaning and laundry duty if needed; Operation of procedures according to company standards and HACCP rules; Ensuring regular care of plants and flowers onboard; Collection and preparation of daily program for distribution, organization of gift orders and turndown services; Preparation of opening and closing ships at start and end of season; Management and motivation of the housekeeping crew; Motivation and training of housekeeping team; Supervision of housekeeping team and operation of the duties and responsibilities; Preparation and administration of performance reviews; Replacement of Stateroom Steward/ess. (during days off and/or according to the operational needs); Knowledge and application of infection control, outbreak prevention and MSDS; Participation in loading and correct stocking of stores; Responsible for cost control and adherence to set budgets; Cost control for housekeeping within budget; Stock and chemical products ordering in cooperation with Hotel Manager; Correct storage of stock; establishing of par levels; Inventory according to company procedures; Conduct the departmental “Daily Reunion”; Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken; Assistance in the Guest Services as required and appointed by the management; Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts;

TEAMWORK

Outstanding flexibility: must be able to work at different times during the day as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking; Excellent communication with other departments, especially the Guest Services, Maintenance and Food & Beverage;

KPI PERFORMANCE

Achieve/succeed the KPI goals for the department as a housekeeping team; Strong motivation to achieve the company goals and objectives;

PRODUCT KNOWLEDGE

Become knowledgeable about all itinerary-related ports of call and shore excursions; Full knowledge of the daily program;

SECURITY

Full knowledge about safety & security procedures, Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company;

YOUR PROFILE

High School Diploma, with Hospitality degree (BA, MBA) preferred; Minimum of 3 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the Housekeeping department; Excellent English communication skills, Service-oriented and guest focused, attention to detail; Must be able to deal correctly with confidential information and must be discrete; Must be well groomed and maintain impeccable hygiene standards; Extensive walking required and ability to stand on feet for a long time; Hours may vary based upon organizational needs and operational demands; Guest focused, service oriented, positive personality and professional appearance; Flexible and stress resistant, team player, shows commitment;

GUIDELINES AND REGULATIONS

Implement PSO policies, procedures, standards, as laid out by the management; Ensure appropriate appearance and clothing according to the updated grooming standards; The company reserves the right to change/extend this job description if necessary at any point of time during her/his employment;

Job Tags

Immediate start, Flexible hours,

Similar Jobs

UC San Diego

Laboratory Research Associate Job at UC San Diego

 ...School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, School of Public Health, Jacobs School of Engineering,...  ...needed. QUALIFICATIONS~Advanced theoretical knowledge and/or Bachelor's Degree in medicine, molecular biology, cancer biology, cell biology... 

ConvenientMD

Urgent Care - New Grad - Nurse Practitioner (NP) Job at ConvenientMD

 ...patients and providers experience healthcare in New England. To support this belief, were building...  ...The Opportunity Were seeking motivated new graduates and early-career Physician Assistants (PAs) and Nurse Practitioners (NPs) who are eager to learn, grow, and make a... 

Renesas Electronics

Application Engineer Job at Renesas Electronics

 ...System Applications Engineer who is newly graduated from accredited colleges with EE degrees...  ...a new era of innovation. We design and develop sustainable, power-efficient solutions...  ...opportunities to explore our hardware and software capabilities and try new things. ~... 

Novogradac & Company LLP

Real Estate Junior Analyst Job at Novogradac & Company LLP

 ...Position Summary The Real Estate Junior Analyst position is responsible for performing multifamily real estate market research and analysis for the Government Consulting and Valuation Advisory (GoVal) department. This includes collecting and coalescing pertinent... 

Kaufland e-commerce

Remote Backend Engineer (all genders)- PHP/Golang Job at Kaufland e-commerce

 ...Employment details Permanent Contract, Full- or Part-Time, Remote or Cologne / Darmstadt / Dsseldorf Info Who we are We operate...  ...Tasks Your tasks this is what awaits you in detail Developing cutting-edge technology and designing scalable and robust...