Live Chat Agent Job at Balian Springs, Coram, NY

Yy9VaVcxM0poWXV3NGl6RkdRZkk2T1NZZXc9PQ==
  • Balian Springs
  • Coram, NY

Job Description

Balian Springs is seeking a dynamic and responsive Live Chat Agent to enhance our customer support team. As a Live Chat Agent, you will engage with customers in real time, providing immediate assistance and solutions to their inquiries and issues. Your role will be crucial in delivering a seamless, engaging, and informative chat experience, ensuring customers feel valued and supported throughout their interaction with our services. The ideal candidate will possess excellent communication skills, the ability to multitask, and a customer-oriented approach. If you thrive in a fast-paced environment and are passionate about helping others, you will find a home with us at Balian Springs!

Responsibilities

  • Provide prompt and accurate responses to customer inquiries via live chat, ensuring a professional and courteous interaction.
  • Assist customers with product information, troubleshooting issues, and order management.
  • Manage multiple chat conversations simultaneously while maintaining high levels of customer satisfaction.
  • Document customer interactions, issues, and feedback to help improve service delivery.
  • Collaborate with team members and other departments to escalate and resolve complex inquiries.
  • Stay updated on product offerings, company policies, and industry trends to provide accurate information.
  • Identify opportunities for process improvement based on customer interactions.

Requirements

  • High school diploma or equivalent; additional education or certification in customer service preferred.
  • Proven experience in customer support, preferably in a live chat or online environment.
  • Excellent written communication skills with strong attention to detail.
  • Ability to work independently and manage time effectively in a fast-paced environment.
  • Proficiency in using live chat software and other customer support tools.
  • Empathy, patience, and a genuine desire to assist customers.
  • Familiarity with Balian Springs’ products and services is a plus.

Benefits

  • Private Healthcare Plan
  • Pension Plans
  • Life Assurance
  • Training & Development
  • Company Vehicle

Job Tags

Full time, Immediate start,

Similar Jobs

Safety Management Systems

Remote Paramedic Job at Safety Management Systems

 ...delivering first rate care in a frontier setting. Other: Travel expense reimbursement available Expanded scope of practice...  ...and equipment testing to ensure all equipment for which the paramedic is responsible is present, clean and in proper working order.... 

Neogen Care

Occupational Therapist (Home Health) Rancho Cucamonga, CA Job at Neogen Care

 ...Area, greater Los Angeles, Ventura, San Diego, Orange, San Bernardino and Riverside counties. Our agency is fully partnered with Kaiser Permanente as our primary client. We share Kaiser's culture and vision to provide patient centered care with a strong focus on quality... 

University of Cincinnati

Clinical Research Assistant, UC Cancer Center Job at University of Cincinnati

 ...ranks among the nations best urban public research universities. Home to 53,235 students,...  ...research that improves the health and clinical care of patients. In partnership with the...  ...facing position as a Clinical Research Assistant. This position will support the University... 

Quik Travel Staffing

Respiratory Therapist - Per Diem Job at Quik Travel Staffing

 ...Respiratory Therapist Per Diem The Per Diem Respiratory Therapist performs physician directed respiratory and life support including ventilator...  ...with policies and procedures of client facility and Quik Travel Staffing. Maintains compliance with client facility,... 

MatrixRecruiters.com

Remote Digital Marketing Coordinator - Entry-Level | No Experience or Degree Required Job at MatrixRecruiters.com

 ...Remote Digital Marketing Coordinator Entry-Level | No Experience or Degree Required Start your work-from-home career supporting real marketing campaigns...  ..., youll work with tools that power modern online businesses. Your daily work will involve setting up landing pages,...