Job Description

Position Summary:  

The Front Office Specialist assists patients and visitors of a medical office. They maintain the organization of a medical office and ensure the medical environment is welcoming, calm, and quiet for patients and their families. Front Office Specialists provide compassionate service to patients while managing patient communication, checking-in and out procedures, scheduling, insurance verification, medical records, referrals, and answering telephones.

Essential Duties and Responsibilities:  

• Welcome patients and other visitors to the practice with enthusiasm and genuine care. 
• Scan patient information into EMR. 
• Checking in and checking out patients. 
• Assist patients with completing all necessary forms and documentation including medical insurance. Answer patient questions and provide assistance and directions when necessary. 
• Register and schedule new and follow up appointments for our patients. Ensure insurance is verified and up to date. 
• Ensure patient information is up to date and accurate. 
• Answer incoming calls, as necessary. 
• Collect co-pays and payments. 
• Obtain medical reports as required by medical professionals. 
• Maintain stock of forms and office supplies. 
• Ensure reception area is well maintained, neat and clean. 
• Safeguard patient information (PHI) and comply with all HIPAA standards and guidelines. 
• Maintain patient confidentiality and privacy. 
• Assist with other clerical and administrative duties as needed. 
• Familiar with billing concepts, posting payments, etc. 

Education Requirements:  

• High School diploma or GED required. 
• Associates degree or certification in business or medical office administration, preferred. 

Experience and Minimum Job Requirements:  

• Minimum of 3 years in a medical office setting. 
• Professional manner and appearance. 
• Excellent organizational skills; able to multi-task efficiently. 
• Exceptional customer/patient service and interpersonal skills. 
• Adaptable and flexible. 
• Bilingual in Spanish preferred. 

Knowledge, Skills, and Abilities:  

• Thorough knowledge and experience in all front office responsibilities, including insurance verification. 
• Displays outstanding teamwork, flexibility, and initiative. 
• Knowledge of HIPAA and OSHA laws. 
• Ability to communicate professionally and positively with providers, support and administrative staff, vendors, contractors, and the public. 
• Skilled in organizing, multi-tasking, establishing priorities, and ability to work effectively at all levels in a collaborative team environment. 
• Maintains patient confidentiality, and knowledge of patient care protocols, procedures, regulations, and standards. 
• Knowledge of medical terminology, procedures, and diagnosis. 
• Skill in the use of computers with a Windows based operating environment and EMR systems. 
• Capable of growing and leading teams to exceed the practices’ financial and productivity goals. 

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