Job Description

Location: Mississauga, ON

Role Overview: We are seeking a dynamic and experienced Operations Manager to oversee our Canada Distribution Center within a 3PL environment. This critical position is responsible for ensuring the accuracy of shipments and inventory, while maintaining high levels of customer satisfaction. The successful candidate will manage daily operations, address logistical issues, and lead a dedicated team, while collaborating closely with finance and sales departments.

Key Responsibilities:

• Ensure exceptional customer satisfaction through efficient receiving, dispatching, and quality assurance of goods.
• Manage deliveries to ensure timely arrival of the correct products in appropriate quantities.
• Identify and rectify errors to maximize customer benefits and ensure punctual shipments.
• Oversee the Order to Cash (O2C) process, including accounts receivable and liaising with the accounting department.
• Monitor and enhance the performance of the Canada Distribution Center across all business areas.
• Define and track logistics KPIs; conduct business reviews with 3PL providers to ensure optimal performance.
• Plan and supervise the daily flow of goods, including LTL freight, and accessory and service parts shipments.
• Address shipment-related issues efficiently and collaboratively across multiple departments.
• Maintain up-to-date and accurate master data, shipping conditions, and SAP knowledge.
• Execute inventory cycle counts and annual full inventory counts.
• Provide solutions to stakeholders and maintain consistent communication with the Order Fulfillment team.
• Support annual business planning, budgeting, strategic initiatives, and KPI processes.
• Collaborate with finance to optimize logistics processes, including warehousing and transportation.
• Assist with rework requests and marketing events as necessary.
• Plan and execute pre-stacking requirements for key accounts.
• Fulfill responsibilities of the inside sales team, ensuring compliance with corporate guidelines.
• Contribute to strategic long-term goals and offer operational expertise as a member of the leadership team.

Supervisory Responsibilities:

• Lead and supervise a team of seven Order Fulfillment Representatives.

Qualifications:

• Minimum of 5 years of experience in inventory management, supply planning, and 3PL management in a warehouse setting.
• Bachelor’s or Master’s degree in Supply Chain Management, Engineering, or Business Administration.
• Proficiency with SAP standard SD & LE module transactions.
• Preferred experience with CRM Salesforce systems.
• Strong skills in order management and customer service software.
• Detail-oriented, proactive, and highly organized with the ability to adapt quickly to change.
• Excellent prioritization, multitasking, and follow-up skills.
• Positive and enthusiastic attitude in customer and business partner interactions.

Why This Opportunity is Great:

This role offers excellent growth potential within a well-established organization. Join a dedicated team and take your career to the next level in a challenging and rewarding environment.

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