Patient Access and Experience Manager Job at Accenture, San Francisco, CA

Y3Y0a1dWdktob1N4NUNQT0VBZkU1K2FiZFE9PQ==
  • Accenture
  • San Francisco, CA

Job Description

You are…

As a member of Accenture’s healthcare team, you’ll be part of a team of health advisory professionals. From rapid deployments to entire transformations, you’ll deliver leading edge Customer Engagement strategy and operations capabilities to our healthcare clients.

As a Health Customer Engagement Manager, your primary responsibilities will include:

  • Leading project workstreams in Customer Experience Transformation projects, ranging from business transformation to technology design and implementation.
  • Coaching junior team members in the development of deliverables, use of key methodologies/tools, and management of client expectations/relationships.
  • Managing key client stakeholder relationships and communications at the workstream level throughout the project. Facilitating complex meetings, presentations and workshops to build client commitment for the change.
  • Leading components of consulting transformation work, including: assessments, business case and roadmap development, operating model and business process design, use case / business requirement development, and complex implementation efforts.
  • Working with Health Consumer Experience executives to develop points of view, thought leadership, and capabilities that grow Accenture’s health consumer experience business.

Why should I join the Accenture Health team?

  • Innovate every day. Be at the forefront of designing and delivering customer engagement solutions that push boundaries and create new opportunities for our clients.
  • Lead with the industry’s best. Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members.
  • Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. Access learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring when you need it.

Travel As needed, up to 80%, depending on business need and client requirements.

Who will be successful at Accenture? It’s not just what you know or where you’ve been that propels success at Accenture: It’s who you are , fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You’re passionate about technology and motivated to apply the latest technology trends. You’re proactive and collaborative; a leader with effective communication skills. You’re driven by new challenges and are motivated to improve. You’re a creative problem solver with the flexibility to navigate uncertainty. You’re focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges. Excellent communication skills and presentation abilities are pertinent for this role.

Here’s what you need:

  • Bachelor's degree in healthcare administration, business, or a related field.
  • Minimum of 5 years of experience leading consumer experience transformation-related initiatives, including both business and technical aspects.
  • Minimum of 5 years of experience in healthcare provider operations and customer experience capabilities – inclusive in one or more of the following: Patient access, contact center, digital engagement, and/or CRM.

Bonus points if:

  • Consulting experience at a consulting firm or equivalent in an internal consulting role.
  • CRM experience in healthcare, including use cases / business value as well as vendor platforms such as Salesforce, MS Dynamics.
  • Working knowledge of contact center applications (e.g. CcaaS, WFM, QM).
  • Working knowledge of patient engagement digital solutions (e.g. web / portal, AI / digital assistant).
  • Working knowledge of EHR platforms and capabilities.
  • Experience in process design and optimization; experience working through organizational change.
  • Problem-solving and analytical skills.
  • Master’s degree.

Job Tags

Similar Jobs

AFIMAC Canada

Private Investigator - Injunction Investigator Job at AFIMAC Canada

 ...AFIMAC is seeking licensed Private Investigators for Injunction Investigative work in the GTA. ***Please note this is a temporary contract position, so it may not be suitable to someone currently working full time*** You will earn: You will earn approximately $3,1... 

Shift Varied

DIETARY AIDE Job at Shift Varied

 ...states, Washington, D.C., Puerto Rico and the United Kingdom. Saint Simons By-The-Sea Hospital is seeking an experienced Cook/Dietary Aide , who is responsible for the preparation, presentation, delivery, and serving of nutritious and healthy food to the patients... 

R J Donovan Correctional Facility

FIRE CAPTAIN CORRECTION INSTITUTION Job at R J Donovan Correctional Facility

 ...Job Description and Duties This advertisement is for a Fire Captain, Correctional Institutionposition atRichard J. Donovan Correctional Facility in San Diego County. Please indicate the position number on your application: 030-217-9001-001. Note: Main communication... 

University of Maryland Medical System

Registered Nurse (RN), New Grad, Observation Job at University of Maryland Medical System

Company Description When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values...

EPAM Systems, Inc.

React & Node.js Developer Job at EPAM Systems, Inc.

React & Node.js Developer Description We are seeking a Senior React & Node.js Developer to join our dynamic team and lead the development of...  ...development Provide technical guidance and mentor junior team members Make data-driven decisions to enhance application...