Pharmacy Support & Implementation Specialist Job at ECP, Milwaukee, WI

Y3Zna1dGakdpb3UzNXlmTkdRZko0dVdjZWc9PQ==
  • ECP
  • Milwaukee, WI

Job Description

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 7,500+ communities with real-time electronic prescription updates. As our pharmacy client base expands, so does the need for talented pharmacy team members to support hundreds of real-time interfaces, vendor partnerships, and ECP’s pharmacy-integrated features. 

We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure, process, and documentation that helps us standardize how we support our pharmacy partners as we scale. 

We are based in Wisconsin, but we are open to remote candidates within the U.S.

  • Provide technical support to ECP pharmacy partners via email & phone 
  • Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations 
  • Execute software interface installations 
  • Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners 
  • Monitor & troubleshoot pharmacy server connections and other interfaces 
  • Troubleshoot client issues & concerns 
  • Help maintain pharmacy-integrated features of ECP 
  • Document technical processes and configurations 
  • Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations 
  • Help to develop best practices as the team grows 

Requirements

  • Bachelor’s Degree preferred 
  • 1+ years of applicable experience in a similar role 
  • Customer service and technical support experience 
  • Computer networking knowledge preferred 
  • Experience working in a pharmacy, or assisted living, required 
  • Basic troubleshooting skills 
  • Windows/Microsoft Office knowledge 
  • Strong communication skills (written, over-the-phone, face-to-face) 
  • Technical writer, skilled with email etiquette 
  • Critical thinker & problem solver 
  • Self-motivated 
  • Ability to manage multiple tasks/projects simultaneously, strong organization, and time management skills 
  • Willingness to learn new topics, responsibilities, and processes as our business grows and evolves 

Job Tags

Full time, Remote job,

Similar Jobs

Sun City Express

Airport Shuttle Driver Job at Sun City Express

 ...Sun City Express an Airport Shuttle Co. which has operated in the West Valley with a reputation of excellence since 1987 is now looking for FRIENDLY and SAFE Drivers, Part and Full time for all shifts. Must be over 30 years old. Must pass DOT physical and Federal background... 

Medlead Careers

Primary Care Nurse Practitioner- Mobile Job at Medlead Careers

 ...NP license in the state of PA (NY license a plus) DEA license Prescriptive authority Collaborative agreement Open to traveling Own means of transportation Comfortable in home-care settings Benefits: Wonderful salary ranging between $... 

Kerry Group PLC

Research Scientist Job at Kerry Group PLC

 ...leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create...  ...individual and within a team environment. Have an ability to research new market products and technologies associated with your... 

Amazon.com Services LLC

Targeted Theatrical PR Lead , Amazon MGM Studios Theatrical PR Job at Amazon.com Services LLC

 ...DESCRIPTION Amazon MGM Studios is seeking a dynamic and innovative executive who can create and execute strategic field and multicultural PR and promotional campaigns. Must be well versed in creating outreach and engagement campaigns that are inclusive and culturally... 

FourthSquare

Full Stack Developer Job at FourthSquare

 ...toward the implementation of a defined technology strategy. # Develop artifacts to illustrate the technology used to solve business...  ...technologies. Requirements Minimum Requirements: Entry Level or higher in Computer Science or any related field of study...