Job Description

Job Description and Duties

Under the general direction of the Customer Service Outreach Manager, a Staff Services Manager II, the incumbent acts as the Public Records Officer (PRO) for the Department and has statewide responsibility for formulating, implementing, and administering California Public Records Act (CPRA) guidelines and procedures to ensure compliance. The incumbent provides direction and guidance to district and division Public Records Coordinators (PRC) to ensure timely responses to public records requests and provides training to staff statewide on CPRA. The incumbent responds to the most sensitive and/or media requests received by the department and ensures statewide consistency for response to sensitive and/or media requests.

Eligibility for hire may be determined by your score on the Staff Services Manager I exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. 

Apply today to join our team!  We especially encourage applicants to check out our Caltrans Career Compass tool!  The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

PARF# 95-6-008 / JC-488788

You will find additional information about the job in the .

Working Conditions

Position located at 1120 N Street, Sacramento, CA 95814.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

Special Requirements

Statement of Qualifications (SOQ) is a discussion of how an applicant's education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position.  Please include a 1-2 pages, 12-point font, SOQ that describes your experience as it relates to this position/duty statement. Resumes and cover letters will not take the place of the SOQ. Failure to include and complete the SOQ may result in disqualification for interview

1. Why do you want to be the Public Records Officer for Caltrans?

2. What is your Customer Service Philosophy?

3. What are the top five things you will do to ensure your success in this position?

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent.  Here is a list of evaluation agencies : or .  Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The successful candidate should be a punctual, self motivated professional who is detail-oriented and solution driven. The successful candidate will possess the following abilities and skills: to come to work as scheduled, prepare professional written material, effectively communicate verbally in situations, prioritize and plan a diversified workload with attention to detail and multi-task.

Benefits

to view the Benefits Summary for Civil Service Employees in the State of California.

Important Application Instructions

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-488788), PARF# 95-6-008 and title of the position (Staff Services Manager I) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.  Confidential information that should be  excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.  The job application packet checklist is not required to apply for this position.  Failure to follow these instructions may result in your application not being considered for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.

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