QA Monitor Job at Grizzly Industrial Inc, Sherwood, AR

ZHY4aFZGWE1ob08wNmlmSkVBSEo2ZStRZFE9PQ==
  • Grizzly Industrial Inc
  • Sherwood, AR

Job Description

QA Monitor Location Springfield, MO (Sherwood area) :

QUALITY ASSURANCE MONITOR POSITION

Our contact center is looking for a QA Monitor. The ideal candidate possesses outstanding communication skills and a commitment to guaranteeing the optimal customer experience to our customers.

Internal applicants must submit a letter of interest to HR stating why you are interested and your qualifications for the position. Your application does not substitute as a letter of interest.

Salary: $18 - $20 Hourly

Benefits Eligible

Hours: Full Time

Start Date: ASAP

Location: Springfield, MO

Successful applicants will be able to demonstrate the capability to assess the overall quality of customer contact provided by customer service agents, with the goal of ensuring an exceptional customer experience. As a QA Monitor, you will be responsible for evaluating the training needs of each customer service agent and communicating appropriate coaching opportunities.

Come join our goal-oriented culture where everyone shares a vision, and we promote helping each other achieve goals. Grizzly is an employee focused company that appreciates employees. We host multiple employee events throughout the year and provide a fun atmosphere where employees look forward to coming to work!

Job Responsibilities:

  • Monitor, record, and score calls and correspondence for agents.
  • Prepare reports and summaries.
  • Coach agents according to standards, as needed.
  • Collaborate and assist in training as needed.

Job Requirements:

  • At least 2 years of applicable customer service is required
  • Inbound call center experience preferred
  • Computer literate
  • Ability to demonstrate typing proficiency
  • Diploma or General Education Degree

Benefits:

  • Medical, dental, and vision insurance plans
  • Paid vacation and holidays
  • Matching 401(k) plan
  • Employee discount
  • FSA/HAS
  • Disability and life insurance
  • EAP

About Grizzly:

Grizzly Industrial, Inc. was founded in 1983 and has become one of the largest providers of woodworking and metalworking machinery, tools, and related accessories. We provide high-quality products at the lowest possible prices through a strong internet and catalog presence. Grizzly was the first tool and machinery company to have a website over two decades ago.

As a company, we value a strong work ethic and promote a corporate structure that is professional, collaborative, and organized. We place a strong value on respect, ethics and integrity and promote a positive, cooperative, and fast-paced environment.

Grizzly is a drug-free and equal employment opportunity employer.

Job Tags

Hourly pay, Holiday work, Full time, Immediate start,

Similar Jobs

99 Ranch Market

Warehouse Picker Job at 99 Ranch Market

 ...cuisine in daily life. Walong Marketing Inc. welcomes you to join our team! Job Overview: We are seeking a reliable and hardworking Warehouse Associate to join our team. As a Warehouse Associate, you will be responsible for various tasks related to materials handling,... 

Evolution Sports Group

Remote Health Coach Job at Evolution Sports Group

 ...Position: Remote Health Coach Company Overview: Evolution Sports Group is a leading provider of remote health coaching services...  ...mission is to empower individuals to achieve their health and wellness goals through personalized coaching, education, and support. We... 

Metropolitan Services Inc

Class C Driver Job Job at Metropolitan Services Inc

Class C Driver JobStreet SweepingPay: $34.19 per hr part timeNoneHow to apply for this Driving JobFill out a Gary's Job Board application. That same application can be used to apply to as many jobs as you'd like. Create a Driver's Account.Person to Contact... 

Fieldguide

Principal Program Manager Job at Fieldguide

 ...businesses. Were based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from...  ...Fieldguide. About the Role: We are seeking a Principal Program Manager with strong experience in driving the successful execution of... 

Loves #389

Subway Team Member Job at Loves #389

General customer service duties including, but not limited to, taking customer food orders, answering questions about menu offerings, and addressing customer needs. Balancing a cash register and offering additional sales opportunities to customers. Accurately and...