We are looking for an exceptional Client Success Manager who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will work closely with a select division of Self-serve customers, and collaborate with internal teams across diverse global locations to contribute to process and product improvements. Your communication and technical skills will be key to your success.
Reporting to the Senior Manager of Client Success, you will provide the first contact support to resolve client requests and critical incidents. You will become an expert in the StackAdapt advertising platform, helping our clients address technical how-to questions via phone, chat, and email support, aiming for account growth and retention across your portfolio. You will deliver top-notch client support by analyzing data and providing insights. Ultimately, you should be able to create clarity out of ambiguity and guide teams to high-quality experiences. Additional focus areas include developing and reviewing knowledge base articles, actively seeking opportunities to improve operational processes, and ensuring the quality resolution of incidents and service requests in adherence to service level agreements.
We are looking for a candidate who thrives in a fast-paced job where they can work independently in an environment that supports entrepreneurship and initiative.
StackAdapt is a Remote First company. We are open to candidates located in Canada or the United States for this role.
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
Jobicy job ID: 117258..., focus and realize their goals. Job Description As a Trading Services Associate, you will be part of a team that is responsible... ...as assigned Required qualifications, capabilities, and skills: Understand all relevant investment products (managed accounts...
...POSITION OVERVIEWAt All American Indoor Sports, a Kitchen Team member works in a fast paced, up-beat environment to deliver on our commitment to high quality hospitality. A Kitchen Team member will prepare food for guests in accordance with the highest standards...
...doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility...
iDesign is currently looking for a UX/UI Design Intern. This is a part-time, hourly, 1099 contract position. 10 or more hours per week of daytime... ...basis. You Will Assist in designing user interfaces for web applications. Conduct user research and gather feedback to...
...Boonville Road Wines is looking for its first ever employee to bring a tasting room space, and hopefully a brand or two, to life. This position... ...employee who is central to our success. Passion for wine and food is a must. The strongest candidates will show how they can add...