Job Description

Position Overview:

The primary responsibility of Runner – Butlers is to facilitate all guest requests; including but not limited to shopping for the guests both on- site and off-site; delivering food for all the butler areas, assisting all aspects of the butler operations, maintaining cleanliness of assigned outlet(s), butler station(s) and equipment at all times, communicating items to be ordered to management when needed.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.

Essential Duties & Responsibilities:

• Facilitate all guest requests; including but not limited to shopping for the guests both on- site and off-site; delivering food for all the butler areas, assisting all aspects of the butler operations, maintaining cleanliness of assigned outlet(s), butler station(s) and equipment at all times, communicating items to be ordered to management when needed.
• Consistent delivering of product to all suites, maintaining cleanliness of assigned outlet(s), butler station(s) and equipment at all times, communicating items to be ordered to management, running and stocking items necessary for operation of bars, and assisting bartenders when needed.
• Efficiently take beverage and food orders, preparing alcoholic and non-alcoholic beverages in accordance with department specifications, operation of all bar equipment.
• Ensures that assigned areas are clean, well-stocked (to pre-established pars) and ready for business. Proactively maintains assigned areas throughout work day.
• Is responsible for ensuring that the assigned areas comply with Clark County Health Codes. Performs other duties as assigned by management.
• Provides unmatched service to guests at all times. Proactively seeks guest service opportunities.
• Interacts with internal and external guests taking drink orders and delivers high quality drink orders to the guests in a timely manner.

Additional Duties & Responsibilities:

• Handles cash and credit transactions accurately and efficiently associated with beverage sales and provides appropriate change to the guest based on beverage sales.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.
• Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age, proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
• Work varied shifts, including weekends and holidays.
• Minimum of one (1) year high volume experience as a runner for butler’s area preferred.
• Experience in a hotel casino environment preferred.
• Must be able to obtain a Health, TAM, Non-gaming cards.
• Must possess superior customer service skills.

Physical Requirements:

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel .
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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