Job Description

Position Overview:

As a Sales Representative with Monster Transmission & Performance, you will play a crucial role in shaping positive customer experiences by providing expert assistance and guidance through incoming calls and live chat interactions on our website. This is a unique sales position where your focus will be on understanding customer needs, providing tailored solutions, and ultimately driving revenue through effective communication, customer service, and product knowledge.

As a Sales Representative, you will be integral to ensuring a seamless customer journey from initial inquiry to order fulfillment. This entails liaising with internal teams such as client care and production to address customer needs promptly and accurately. Your ability to collaborate effectively across departments will be critical in delivering exceptional customer experiences and driving overall customer satisfaction.

This is an hourly role with a base rate of $15.00 an hour in addition to uncapped commission opportunities. Sales Representatives can earn between $40,000 to $65,000 annually.

Responsibilities :

• Develop and maintain relationships with new and existing customers to drive sales growth.
• Utilize Salesforce for tracking sales activities, managing customer interactions, and reporting on sales performance.
• Upsell additional products or services to enhance customer satisfaction and increase revenue.
• Negotiate terms of sales agreements to ensure mutual benefit for both the company and the client.
• Collaborate with team members to develop effective sales strategies and share best practices.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.

Requirements

Requirements:

• Proven experience in inside sales or direct sales roles; outside sales experience is a plus.
• Strong customer service skills with the ability to build rapport quickly.
• Familiarity with technology sales is preferred; ability to learn about new products rapidly is essential.
• Experience with Salesforce or similar CRM software is highly desirable.
• Excellent communication skills, both verbal and written, with strong negotiation abilities.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to problem-solving with strong organizational skills.

Preferred and/or Required Experience:

• 1+ year of experience in a fast-paced administrative or customer service role preferred.
• Proven experience in a customer-facing role, preferably in sales or customer support.
• Previous experience with a Customer Relationship Management (C.R.M.) system preferred.
• Familiarity with Microsoft Office and Google Suite preferred.

Benefits

Employee Benefits:

At Monster Transmission & Performance, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Monster Transmission, you will be eligible for the following benefits and perks (waiting periods may apply):

• Paid Time Off (40 hours after your first year. For every additional year thereafter, you will receive an additional 8 hours, with a maximum of 80 hours after reaching the 6 year mark).
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment after 60 days of employment).
• Holiday Pay (After 6 months of employment you’ll be eligible to receive holiday pay for the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
• Birthday Celebration (In honor of your birthday you have the choice to take the day off with pay or spend the day with your Monster teammates by working either a full or half-day and receive a birthday celebration during your shift).
• Paychex Flex (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
• Employee Recognition Program (MonStar of the month).
• Training, professional development, and ample opportunities for growth.

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