Job Summary
Job Description
What Is The Opportunity?
The Business Systems Analyst is a blended role responsible for leading, analyzing and testing activities on medium to large size priority initiatives. The role demonstrates advanced knowledge and expertise in the Business Continuity Management (BCM), Integrated Risk Management (IRM), and Configuration Management Database (CMDB) modules of ServiceNow. The BSA will act as a lead liaison between technical, project and governance teams to close gaps, enhance and maintain the BCM, IRM and CMDB modules along with others as needed.
What Will You Do?
Partner with senior leadership from various teams on the vision, strategy and roadmap for medium to large complex initiatives and how they should be delivered
Use past expertise and current best industry practices tied to BCM, IRM and CMDB modules in SNow to ace as an SME and propose solutions that meet stakeholder needs
Develop detailed requirement plans for the design, build, implementation and stabilization phases of work tied to BCM, IRM and CMDB modules with SNow
Be able to clearly articulate and document BCM, IRM and CMDB related processes built within the SNow Platform that can be used for compliance tracking and evidence, and by the production support team when triaging issues in these modules
Understand integration and automation impacts and benefits within the BCM, IRM and CMDB SNow modules and provide guidance and oversight on how to use integrations to improve processes
Be able to complete full end-to-end detailed QA testing of complex solutions tied to the BCM, IRM and CMDB modules using manual and automated tools
Understand dependencies between the 3 modules and complete detailed regression testing to ensure no conflicts or defects are promoted
Create clear and detailed test plans that can be re-purposed and used
Be able to effectively forecast and plan against medium to large size project deliverables and create project plans with milestones and deliverables for stakeholders and technical teams that can be used on projects
Be able to proactively identify requirement or technical issues that may arise during a project and provide various solutions to address them
Able to craft detailed project plans with milestones, deliverables for stakeholders and technical teams that can be used on projects
Ability to provide cross-training and share knowledge to other team members in the BCM, IRM and CMDB SNow modules
What Do You Need To Succeed?
Must Haves:
Undergraduate degree/diploma in a technical field or equivalent
Extensive experience as a BSA or relevant role in the implementation and/or enhancement of the BCM, IRM and CMDB modules of SNow
Solid understanding of ITIL best practices and processes
Advanced knowledge and understanding of APIs and Integrations and how they impact BCM, IRM and CMDB modules in SNow
Excellent written and verbal communication skills
Proven track record delivering against medium to large complex projects
Nice to Haves:
ServiceNow related certifications tied to the BCM, IRM and CMDB modules of SNow
Understanding of Software Asset Management and Hardware Asset Management processes and modules within SNow
Thorough experience using SNow for automated testing (ATFs)
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
The expected salary range for this particular position is $110,000 - $190,000, depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC’s high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
#LI-Hybrid
#LI-POST
#TechPJ
Job Skills
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements AnalysisAdditional Job Details
Address:
GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITYCity:
Jersey CityCountry:
United States of AmericaWork hours/week:
40Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2025-04-17Application Deadline:
2025-05-31Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
...Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to... ...What will your typical day look like? As a WFM UKG Senior Consultant you will: Lead a team analyzing client issues and...
...Job Title: Backend Software Engineering Intern - Zebu Compilation & Performance Optimization We Are: Drive technology innovations that... ...analysis, and timing performance optimization. Design and develop the next generation emulation backend technologies used in...
...child care worker, working in a school or preschool setting, or are retired and want to give back, Apply Now. If you have worked at a YMCA or volunteered at church, we would love to speak with you. If you have certifications like Certified Nursing Assistant, Home Health...
...Job Title: Extended School Year (ESY) Special Education Teacher** Location: Community Child Guidance Clinic School, Manchester, CT Reports to: Lead... ...and support to students with disabilities during the summer months. The successful candidate will collaborate with...
...retail, or other relevant industry* Strong computer skills, including Microsoft Office and Adobe Suites* Outstanding phone skills* Strong customer service skills and abilities* Ability to work 40-hour weeks including weekends* Prior UPS Store experience preferred