Service Desk Analyst | IT/Corporate Information Systems | Chicago, IL | Hybrid
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
We’re searching for a Chicago based Service Desk Analyst to join our Corporate Information Systems team to provide technical support to our North American employees, as well as assist with data migration projects from recent company acquisitions. The Service Desk Analyst will ensure Service Desk calls are logged, tracked, and managed in order to provide first-class technical user support for our internal employees.
How You’ll Spend Your Time
Provide 1st and 2nd line technical support to our North American employees both on-site and remotely while logging all service actions and incidents into ticketing systems
Collaborate with the global Corporate Information Systems team to complete project implementations and process enhancements
Escalate calls to internal and external support when necessary to ensure resolution of inquiries
Communicate and interact with internal clients in order to help resolve IT related issues and provide answers within a timely manner
Engage in new starter and leaver processes while working with departmental heads to ensure systems are updated accordingly
What Kind of Things We’re Most Interested in You Having
Prior professional experience in a Service Desk Analyst or similar role
Proven success troubleshooting, installing, and maintaining Windows devices, as well as knowledge of Mac devices
In-depth knowledge of Windows Administration (Azure ID, Exchange, Teams, SharePoint, etc.)
Ability to commute to Chicago 4 days per week
Sincere interest in working with a variety of modern technology and end user skill level
A knack for working both independently and collaboratively within a diverse, global team
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com .
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Were more than just a team - were a community dedicated to making a difference every day.At Olympia Hospitality and The Hotel Ursa, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous...
Middle MuleSoft Developer Description We are looking for a talented Middle MuleSoft Developer to join our dynamic team. In this role, you will be responsible for developing and maintaining integration solutions to streamline business processes using the MuleSoft Anypoint...
...start a new career? The Associate Auto Claims Representative role offers the perfect opportunity... ...training materials, licensing, hands-on experiences, to instructor-led sessions - we've got... ..., investigating, evaluating, and adjusting low-complexity claims. You'll handle the...
...Education or a related field.* Classroom Experience working with children in a classroom setting, often through student teaching or internships.* Classroom Management Skills includes proficiency in managing classroom behavior, creating a positive learning environment, and...
...Description Were looking for a highly creative and detail-oriented Junior Graphic Designer to join our team. If you have a strong eye for design, love working in a fast-paced environment, and enjoy bringing visuals to life across multiple formats, this is an exciting...