Service Desk Technician Job at Quantum Strides LLC, Minneapolis, MN

ZHZVc1gxM1BnWUt4NGlESkdRYkE0ZWFSZnc9PQ==
  • Quantum Strides LLC
  • Minneapolis, MN

Job Description

Location: Minneapolis, Minnesota, 55415 (Onsite)

Job Type: Full time

Job Summary:

The Service Desk Technician serves as the central point of contact in a help desk environment, providing triage and level 1 technical support for computer systems, hardware, and software. This role involves analyzing and troubleshooting issues, escalating complex problems when necessary, and facilitating service requests while ensuring excellent customer service.

Key Responsibilities:

  • Provide first-level technical support for computer systems, hardware, and software.
  • Diagnose and troubleshoot technical issues remotely.
  • Utilize internal technical systems and knowledge base for issue resolution and customer education.
  • Escalate complex issues to higher-level support teams as needed.
  • Document and track all service requests and resolutions.
  • Ensure timely follow-up on outstanding technical issues.
  • Assist in system updates, maintenance, and service improvements.
  • Maintain a high level of customer service and communication.

Skills & Qualifications:

  • Associates or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Experience in a service desk or IT support role.
  • Strong troubleshooting and problem-solving skills.
  • Proficiency in Windows, macOS, and enterprise applications.
  • Familiarity with help desk ticketing systems and remote support tools.
  • Excellent communication and customer service skills.

Preferred Qualifications:

  • IT certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator.
  • Experience with Active Directory and network troubleshooting.
  • Familiarity with enterprise IT environments and service management frameworks.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Service desk: 3 years (Preferred)
  • Active Directory: 2 years (Preferred)

License/Certification:

  • CompTIA A+, ITIL, or Microsoft Certified (Preferred)

Location:

  • Minneapolis, MN 55415 (Required)

Ability to Commute:

  • Minneapolis, MN 55415 (Required)

Work Location: In person

Job Tags

Full time, Remote job, Shift work, Monday to Friday,

Similar Jobs

FTC Inc

AT&T Customer Service Representative Job at FTC Inc

 ...Join Our Team as a AT&T Customer Service Representative! 22 Select, inc is one of the nation's fastest-growing Marketing firms in the telecommunications industry. 22 Select, inc is a pioneer in brand engagement, constantly pushing the boundaries with innovative promotional... 

One80 Intermediaries

Yacht Underwriter Job at One80 Intermediaries

 ...Remote : This position is responsible for the critical review of the insured's boating experience and exercising detailed knowledge of...  ...placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative... 

Medibalance

Health/Life Insurance Agent Job at Medibalance

 ...conducting professional consultations with clients. This job offer is a 1099 with a flexible schedule, working independently with leads provided and in a 100% remote/work from home environment. Own your schedule and work smarter, not harder. Requirements & Skills: -... 

Family Resource Home Care

In Home Caregiver - Weekly Pay! Job at Family Resource Home Care

 ...thrive. Schedule: Flexible with hours between8 am - 6 pm Pay: $20 - $21 Why Family Resource Home Care? ~ Flexible...  ...are never alone we are a team!~ Hands-on Training . No experience? No problem. We train new caregivers to provide the level of care... 

Chick-fil-A

Catering Delivery Driver PRN Job at Chick-fil-A

 ...Chick-fil-A Hampton & Chippewa is seeking highly motivated, highly professional candidates to join our Catering Team (Delivery Driver)! Looking for those who are looking to work on call basis. Will work 2-3 hours 3-4 times per week. Enjoy a higher level of safety by delivering...