Job Description

canApply: True country: United States of America jobReqId: 2023570 hiringOrganization: Carnegie Mellon University postedOn: Posted Today timeType: Full time location: Pittsburgh The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth. The **Software Quality Assurance Analyst** Responsible for coordination and maturation of the platform’s quality assurance efforts, performing and managing software testing and user acceptance throughout the development lifecycle. Responsible for creating internal technical process documentation and supporting the technical documentation of specifications and delivered platform capabilities. Responsible for completing selected platform administration configuration tasks to facilitate monitoring, provisioning, and other platform operation activities

• *Your core responsibilities will include:**
• Test Planning, Development and Execution: Collaborate with the platform team to define unit and regression test strategies and test plans for new capabilities, enhancements, and defects in the platform. Develop, maintain, and execute manual and automated tests to ensure functionality, usability, performance, and security meet defined standards.
• User Acceptance Testing: Partner with process partners and business stakeholders to plan, execute, coordinate, and facilitate user acceptance testing. Validate that the developed capabilities meet the needs and expectations of users from various groups and align with the process requirements.
• Defect Identification and Management: Investigate and identify software defects, inconsistencies, and user experience issues. Report defects using issue tracking systems to facilitate timely resolution.
• Collaboration and Communication: Collaborate effectively with cross-functional teams, including developers, project managers, UX designers, and stakeholders. Clearly communicate test results, issues, and recommendations to team members and stakeholders.
• Continuous Improvement: Identify opportunities to optimize testing processes, tools, and methodologies, including UI/UX testing aspects. Proactively propose and implement improvements that enhance the quality, usability, and user experience of the supported platforms.
• Analyze platform vendor releases with the platform team to identify impacts to platform capabilities and recommend next steps.
• Create internal technical process documentation and support the technical documentation of specifications and delivered platform capabilities.
• Complete selected platform administration configuration tasks to facilitate monitoring, provisioning, and other platform operation activities.
• Participate in code reviews and provide feedback from a QA perspective
• Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

• *Qualifications:**
• Bachelor's Degree in Information Systems or Computer Science or Relevant Experience
• At least 5 years of quality assurance development and engineering or relevant experience in relevant projects.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
• *Preferred Experience:**
• Experience with some or all of these automation technologies: ServiceNow, Jadu, Hyland Perceptive Content and Brainware, Automation Anywhere.
• Experience with automated testing technologies such as Cucumber, Selenium.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
• *Physical and Mental Requirements:**
• Adaptability and openness to change as the department and organization evolve.
• Ability to work well with others and/or as part of a team.
• Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.
• Ability to understand and follow directions.
• Ability to prioritize work and handle multiple tasks simultaneously.
• *Decision Making:**
• Decisions may affect a work unit or department. Job may contribute to business and operational decisions.
• *Working Conditions:**
• Required to work normal business hours; evening and weekend work may occasionally be required.
• *Accountability:**
• Accountable for the successful completion of individual goals and priorities.
• *Direction:**
• Establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals.
• *Supervision:**
• Authority to oversee the work activities of others. Does not have authority to undertake or recommend employment actions.
• *Requirements:**
• Successful background check
• *Are you interested in this exciting opportunity?! Apply today!**
• *Joining the CMU team opens the door to an array of exceptional benefits.**
• *[Benefits eligible]( employees enjoy a wide array of benefits including [comprehensive medical, prescription, dental, and vision insurance]( as well as a generous [retirement savings program]( with employer contributions. Unlock your potential with [tuition benefits]( take well-deserved breaks with ample [paid time off]( and observed [holidays]( and rest easy with life and accidental death and disability insurance.**
• *Additional perks include a free Pittsburgh Regional Transit bus pass, access to our [Family Concierge Team]( to help navigate childcare needs, [fitness center access]( and much more!**
• *For a comprehensive overview of the benefits available, explore our [Benefits page](
• *At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.**
• *Are you interested in an exciting opportunity with an exceptional organization?! Apply today!**
• *Location**

Pittsburgh, PA **Job Function** Software/Applications Development/Engineering **Position Type** Staff – Regular **Full Time/Part time** Full time **Pay Basis** Salary

• *More Information:**
• Please visit **“[Why Carnegie Mellon]( to learn more about becoming part of an institution inspiring innovations that change the world.
• Click [here]( to view a listing of employee benefits
• **Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran**.
• [**Statement of Assurance**](

Job Tags

Full time, Work experience placement, Afternoon shift,

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