Technical Demand Manager (f/m/d) Hardware Solution Build Job at NTT DATA, Inc., Delaware State

Y3Y4blhWWFBoNE95NUNEUEdnUEc2ZVNkZFE9PQ==
  • NTT DATA, Inc.
  • Delaware State

Job Description

Req ID: 307690

Competitive salary | Germany: remote + 1x/week in Munich on client site

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for a Technical Demand Manager (f/m/d) Hardware Solution Build for our growing team in Germany.

Responsibilities and duties

  • Serve as the main point of contact for the customer in the Hardware Solution Build area, addressing inquiries, concerns, and requests in a timely and professional manner.
  • Work with various hardware vendors on server hardware topics including server procurement.
  • Build the solution on reported issues for various hardware in coordination with vendor etc.
  • Extensively work on the Hardware solutioning, the work will include:

- Set and test firmware and driver baseline.
- Create packaging for Firmware & BIOS
- Create and test Firmware & BIOS and driver
- 3rd level, Firmware & BIOS Deal with problems and follow up.
- Work on Hardware manufacturer specific tools (monitoring, reporting, ...)
- Documentation of new server hardware or variants.
- Creation of new server models in various tools (currently e.g., PRIMA, IT SSP).
- Evaluation with existing supplier of new Hardware, components (e.g., other FC cards), lifecycle.
- Evaluation of new Hardware manufacturer against current Hardware manufacturer.
- Meetings
- IT LAB administration. 

  • Regularly follow up with the customer to gather feedback and identify opportunities for improvement.
  • Build and maintain a strong relationship with the customer, fostering trust and satisfaction.
  • Actively listen to and understand customer needs, anticipating potential challenges and proactively working to address them.


Role requirements
Must have:

  • Proven experience in a technical customer service role with a strong track record of achieving high customer satisfaction
  • Strong in technical demand and inventory management
  • Basic Linux/Unix System Administration knowledge
  • Experience in working on Hardware topics including vendor support
  • Knowledge of Server hardware
  • Basic Windows knowledge
  • Data Center knowledge
  • Fluent in both German and English, written and spoken
  • Ability to work both independently and collaboratively within a team.
  • Excellent verbal and written communication skills, with the ability to empathize and connect directly with the customer
  • Ability to identify customer needs and provide proactive solutions.
  • Strong problem solving skills, with an emphasis on quick and effective resolution.

Desirable:

  • Reporting: includes Hardware lifecycle, inventory etc.
  • Various Vendors Server knowledge

Work location:
This position is mainly remote and requires you to travel to the customer's IT Lab in Munich regularly once a week for half a day.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com .

#LI-EMEA

Job Tags

Remote job,

Similar Jobs

Dairy Farmers of America

Class A Driver Yard/Plant Job at Dairy Farmers of America

 ...warehouse efficiencies and production needs Hook, unhook and move trucks to and from the service department and around dock area Spot...  ...required to ensure that assigned area is sanitary and clean Wash exterior of trucks and trailers if appropriate for yard location... 

Axius Technologies Inc

Legal Assistant Job at Axius Technologies Inc

Legal Assistant Location: Phoenix, AZ, 85012 (Hybrid) Contract Job Description: -The position is part-time, varying between...  ...working onsite, however it could become a combination of onsite and remote work. Utilizing a variety of computer-based systems, search for... 

Akira

Fashion Stylist Job at Akira

 ...AKIRA Fashion Stylist In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com.) AKIRA is extremely... 

The Eye Group

Optometrist Position Puget Sound region, WA - Full time opportunity Job at The Eye Group

 ...or other opportunities nationwide, contact ****@*****.*** or visit us at Apply with Get.It We exclusively recruit for optometry and ophthalmology practices at no cost to those seeking a job. All inquiries are strictly confidential. Employment Type: Full-Time

Broward County Public Schools

CHILD CARE MONITOR I - DEERFIELD BEACH ELEMENTARY Job at Broward County Public Schools

 ...experience, and/or training working with school-age children in a group supervision setting is required. Within the 1st year must complete the...  ...of the assigned salary range To review the salary schedules, please visit the following link: Salary Schedules...