Job Description

Have you used data to optimize labor scheduling and improve operational efficiency in a retail environment? BE PART OF THE CONNECTION: Our Spectrum Workforce Management Analyst is responsible for analyzing traffic trends, preparing forecasts, and providing scheduling recommendations for Spectrum Stores. This role is On-site, Stamford 4 days. 1 Day Hybrid.  HOW YOU CAN MAKE A DIFFERENCE: Actively and consistently support all efforts to simplify and enhance the customer experience Develop and maintain a comprehensive forecasting and scheduling model, using Workforce Management tools to forecast traffic, create staffing requirements and generate work schedules for stores Guide and manage indirect reporting relationships with a local store leadership and workforce teams. Determine yearly, monthly, daily and intra-day workforce requirements by gathering data on store activity statistics, marketing campaigns, system events, etc. Coordinate and facilitate collaboration with store leadership, marketing, technical operations, human resources, finance, information technology and others to capture forecast and staff impacting activities. Manage forecast results by provide feedback, input and reporting to business partners to develop more scientific and accurate forecasting methodology. Align traffic demand with agent supply to achieve key performance objectives (service level, utilization, budgeting, etc.). Provide long-term forecasts to management and product owners in support of future strategic initiatives. Conduct workforce simulations to provide advice regarding the impact of business strategies within stores. Perform other duties as requested by supervisor. Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Demonstrated knowledge of Microsoft Excel Demonstrated knowledge of Microsoft Access Ability to analyze and interpret data Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to handle multiple projects and tasks Ability to maintain confidentiality Ability to supervise and motivate others Ability to make decisions and solve problems while working under pressure Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Ability to work independently Ability to work with others to resolve problems, handle requests or situations Knowledge of cable television products and services Knowledge of Aspect eWorkforce Management or similar application (IEX, Blue Pumpkin, etc.) Knowledge of database applications (SQL, Oracle, Access, etc.) Required Education Bachelor´s degree in statistics, business, related field, or equivalent experience Required Related Work Experience and Number of Years Workforce management scheduling and forecasting software - 2 Retail experience - 2 Working Conditions Office environment with 24-hour service capability #LI-NT1 CWF380 2025-58086 2025 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Work at office, Local area,

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