Apptad - Technical Helpdesk 1 Job at Apptad Inc, Saint Paul, MN

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  • Apptad Inc
  • Saint Paul, MN

Job Description

Job Title: Apptad - Technical Helpdesk 1

Job Location : St. Paul, MN

Job Duration : 4 Months (C2H)

Job Description

Job Responsibilities

  • Correct data mismatches using digital tools (Excel, SQL, AS400 iBMI Mainframe, Bell Sensing App Portal, Ecolab Web Admin Portal)
  • Work with Pest Field team to identify and correct equipment setup issues
  • Document support incidents in ticket tracking system (ServiceNow)

Required Skills:

Preferred Skills:

1.

Microsoft Applications (Excel, Word, Outlook)

1. SQL Server Management Studio 20 Experience

2.

Customer Service Skills

2.AS400/IBMi Mainframe Experience

3.

3. Incident Management Ticket Documentation

4.

4.

5.

5.

Soft Skills Required:

Communication, Collaboration, Problem Solving, Critical Thinking, Time Management

Education/Experience Requirement:

High School Graduate/GED

Education Preferred:

Associate degree



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