Job Description

Crew is in search of a Director of Events for its portfolio of acclaimed experiential restaurant venues!

DETAILS

Job Overview

Position Summary

Crew is actively seeking a skilled Director of Events to represent our portfolio of award-winning restaurants, offering experiential opportunities to a diverse base of clients. With a current portfolio of six venues and highly anticipated concepts forthcoming, Crew offers a unique opportunity for a thoughtful, progressive candidate to join the team and to pilot the events department to its most fulfilling and successful iteration.

In this role, the Director of Events will collaborate closely with company executives, directors, and venue management to optimize sales and ensure flawless event execution. Responsibilities encompass generating new client relationships, cultivating existing ones, and implementing and leading the events team. This position entails overseeing the entire booking process, from initial contact through event execution and close out procedures, and developing and executing strategy to increase revenue. Additionally, the Director of Events will be responsible for hiring and training subordinate team members and optimizing day-to-day operations.

A successful Director of Events at Crew is able to identify sales and optimization opportunities across the brand portfolio and utilize the diverse set of spaces to meet client expectations. The candidate must be comfortable engaging new clients through outreach. The candidate must possess a natural curiosity and aptitude for persistence and proactivity in a lively, usually outdoor, environment.

The ideal candidate possesses a robust background in hospitality, demonstrating a successful track record in high volume event sales and coordination. They are a team leader and thrive in a fast-paced environment, prioritize delivering outstanding hospitality, and exhibit impeccable organizational skills. This person is innovative, motivated, reliable, and adept at sourcing, building, and managing teams. The ideal candidate is a quick learner capable of adapting to existing systems and able to accept complete ownership of the Events department. Strong communication skills, both with guests and colleagues, along with a passion for problem-solving and creating positive outcomes, define this candidate. Attention to detail is paramount, as is a willingness to embrace the elements and creatively problem solve.

Note: Please understand that most of the venues are outdoors and seasonal. The role requires the ability and willingness to travel between venues during the hot summer months, and the possibility for rain and other elements. Some venues are also aboard historic wooden vessels which do not sail, but do rock and present the possibility for motion sickness. Great sunsets, though, are guaranteed.

Essential Duties & Responsibilities

Sales Responsibilities:

• Source, qualify, negotiate, and close events business across all Crew venues.
• Supervise lead generation and formulate and implement departmental strategies to identify opportunities and successfully convert them into new business.
• Communicate and meet with clients regarding items including but not limited to event menus, floorplans, timelines, activation, insurance, transportation, permitting, and any equipment needs.
• Coordinate and participate in site visits, walk-throughs, and tastings as required.
• Produce all proposals, contracts, and client-facing materials, and initiate the distribution of initial proposals. Verify the accuracy of pricing on estimates and invoices. Manage complete billing process for events including post-event follow up and collection as required.

Event Management & Execution:

• Create and deliver Banquet Event Orders (BEOs) in a thorough, well-organized, and timely fashion.
• Engage in weekly meetings with chefs and managers to effectively communicate all catering and operational details for upcoming events.
• Effectively utilize proprietary events booking protocols and uphold information database in accordance with company standards.
• Provide on-site support for events; maintain on-site relationships and presence during planning and execution phases.
• Supervise all event activities to guarantee client satisfaction and promptly resolve any issues that may arise. Navigate client concerns or dissatisfaction to ensure relationship integrity.

Team Leadership:

• Achieve results by recruiting, hiring and training junior staff according to the established interview and onboarding processes. Devise efficient and effective department structure.
• Provide full cycle sales leadership to the sales team.

Strategy & Growth: 

• Create sales objectives in collaboration with the executive leadership team, and formulate and implement strategic plans for each location to attain those weekly, monthly, and annual goals.
• Develop and propose offering and operational improvements for existing and upcoming ventures.
• Cultivate and sustain existing client relationships while actively fostering new relationships through active digital and in-person outreach.
• Analyze success through standardized reporting; provide insight, strategy, and direction for departmental growth. Create actionable plans for optimization.

Financial: 

• Set realistic financial goals and maintain accurate financial records to track performance and ensure targets are met.
• Create clear and accurate financial reports to support decision-making and strategy adjustments.

Minimum Qualifications

• Minimum of 3 years experience in high end event sales and events planning
• Must be able to work weekends and holidays 
• Strong understanding of both front of house and back of house restaurant operations
• Proven leadership experience, with the ability to manage and develop a team.
• Excellent organizational, analytical, and problem-solving skills. Able to multitask and prioritize.
• Effective communication and interpersonal abilities.
• Tech savvy with knowledge of Toast, ResyOS, and Google Suite a plus
• Able to thrive in a fast-paced, high pressure environment

Physical Demands and Work Environment

This position is a full-time, in person position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; outside weather conditions; extreme cold, and extreme heat. The employee is occasionally exposed to wet or humid conditions. The noise level in the work environment is usually moderate.

ENVIRONMENT

Company Culture

We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together. 

We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income.

POLICY

Equal Opportunity Employer

Crew (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. See Employee Anchor for a comprehensive list of all employee benefits, and refer to plan documents for all specifics, rules, and requirements of plans - above info is highlight information only and is subject to eligibility provisions, and the content of plan and Crew documents. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

BENEFITS

• Time Away From Work
• Medical, Vision, and Dental Insurance
• Commuter Benefits
• Paid Safe and Sick Leave
• 401(k) Plan

Job Tags

Holiday work, Full time, Contract work, Part time, Summer work, Seasonal work, Local area, Outdoor, Gangs, Weekend work,

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