Job Description

Select "APPLY" If you're interested interested in learning more about this position and you can also email your resume directly to the recruiter:

KIANA - Karevalo@calance.com

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*** We will NOT work with ANY C2C /3rd Party Agencies***

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JOB DETAILS:

Title: IT Service Desk Specialist

Job Ref #: 43356

Duration: 6 Months to Hire (Contract To Hire)

Location: ONSITE - Dallas, TX 75225

Pay Rate: OPEN/Market Rate (W2 Only)

This role is 100% ONSITE , no remote work is offered

Candidates MUST be willing to work either SHIFT: Mon - Fri 3pm-12:00am / SAT - MON 8am - 5pm

Responsibilities Include:

• Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).

• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network

• Work with Laptops, PCs, Mac's, and peripherals issue

• Triage Level I and Level II trouble tickets

• Resolve print, network and connectivity issues

• Interface with infrastructure, database, and development personnel

• Actively contribute to ongoing process improvement

• Performs other duties or special projects as assigned

• Ability to complete multiple simultaneous projects in a timely manner

• Make regular changes in both Active Directory and Office 365 environments

REQUIRED SKILLS/EXPERIENCE:

** Candidate will have to pass a Technical Test and be available to interview in-person**

• 2+ years of experience providing Technical Help Desk or Service Desk support (Hardware/Software)

• Excellent communication, documentation and customer service skills

• Experience working with cellular support (Android and iOS)

• Experience working with Windows (PC) and Macintosh and peripherals issue

• Experience working with Citrix

• Experience providing cellular support (Android and iOS)

• Experience providing virtual support

• Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365

• Experience with ticketing systems, such as Remedy or ServiceNow or other ticketing systems

• Experience using SCCM and Active Directory

• Excellent communication and customer service skills

Other Requirements:

• Possess a valid Driver's Licence, with no restrictions

• Must be able to pass a Drug Test and Criminal Background check

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Calance Consultant Benefits Offerings:

- EPO/PPO Medical Plan

- HMO/PPO Dental programs

- Vision - VSP (Vision Plan Summary)

- 401K Retirement vesting program

- Paid Bi-Weekly/Direct Deposit

- Flex Spending Plan

- Voluntary Life, AD&D, STD or LTD plans

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